FAQs | Girl Scouts of Western Washington

What are the Girl Scout levels/grades I can volunteer with? toggle arrow

Daisy	Grades K/1
Brownie	Grades 2/3
Junior	Grades 4/5
Cadette	Grades 6/7/8
Senior	Grades 9/10
Ambassador	Grades 11/12

What support is available for troop leaders? toggle arrow

Council Staff Support
An essential part of your long-term support system as a new leader will be your Volunteer Support Manager (VSM)! All troop leaders are connected with a designated staff member that can answer any questions you may have about required leader training, available resources, starting a bank account, and general troop inquiries. In addition, our customer care team is available during business hours to answer general Girl Scout questions and support services.

Service Unit Support
The service unit team is made up of local volunteers that support all the Girl Scouts in a designated area. They provide a local support system for troops and individually registered members by facilitating training, mentorship, programs, and product program support.

Online Support
Troop Leaders receive access to online resources through the Volunteer Toolkit (VTK). The VTK is a digital resource that supports troop leaders in planning troop meetings and activities. It helps make the process of running a troop easier and more efficient!

How many people should be in my troop? toggle arrow

An optimal troop size is about 12 Girl Scouts with a minimum of two adults. Our youth to adult safety ratios are listed in Volunteer Essentials: Safety!

When and where do troops meet? toggle arrow

The choice is yours and very flexible! Most troops meet 1–2 times per month, but you should choose a schedule that works best for you. Your meeting space needs to be a safe, clean, and secure environment that allows all Girl Scouts to participate. Good options include:

Schools
Libraries
Places of worship
Community centers and buildings
Local businesses

What is the Participation Catalog toggle arrow

The Participation Catalog is a public search where families can see Girl Scout troops in their area that are open to more Girl Scouts! These open troops will be available for new families to join during the registration process. This is a great opportunity for your troop to make new friends!

What is the time commitment to volunteer as a troop leader? toggle arrow

Time commitments vary depending on your troop meeting schedule, age level of youth participants, and participation level of other troop volunteers. As a troop leader, you will work with your co-leader/assistant leader to come up with a meeting schedule and plan that works for you. Your troop could meet weekly, bi-weekly, monthly, or quarterly—it’s up to you!

Can men volunteer? toggle arrow

Absolutely! Men are welcome and are encouraged to volunteer! Male troop leaders must have an unrelated female Co-Leader/Assistant Leader.

I was never a Girl Scout. Can I still volunteer? toggle arrow

Yes, there is no experience needed to be a Girl Scout volunteer. We offer you support and training as you start your Girl Scout journey!

How long is my background check valid for? toggle arrow

A background check is valid for two years from the date that you receive an eligible volunteer status. Three months before your background check expires, you will be notified that it is time to renew.

How does Girl Scouts create an inclusive and equitable environment for all members? toggle arrow

We invest in our community through Girl Scouts. Our community represents every race, ethnicity, income level, sexual orientation, ability, and religion; reflects a spectrum of gender identity; and connects across geographic locations. By focusing our attention on community members who are furthest from racial, economic, and social justice, Girl Scouts can be an instrument of change, promoting equitable outcomes for all. We wholly commit to taking anti-racist action to grow as an anti-racist and anti-oppressive organization so that, through Girl Scouts, our members are affirmed as they strive to make our community and world better.

Troop Disbanding Process toggle arrow

Troop Disbanding Process

Before you disband your troop, please ask yourself the following questions:

1. Have I talked with my Service Unit Manager (SUM) and/or Volunteer Support Manager (VSM) to discuss issues that may be leading to the need to disband the troop?

2. If the troop is disbanding because I need to step down as a leader have I:

a. Talked with the troop families to see if there is another adult that would like to take over troop leadership?

b. Talked with my VSM about recruiting other volunteers from my community?

c. Considered merging with another troop?

To disband a troop, the troop leader needs to:

1. Notify your SUM and VSM.

2. Notify all members of the troop and their families. Determine which members will be continuing with Girl Scouts, and provide them with information about transferring membership and placement.

3. As a troop, decide on how to use existing troop funds within Girl Scout guidelines (see FAQ). Please encourage this decision to be made by the Girl Scouts in your troop. Options include:

a. Make plans to spend the remaining funds prior to the end of the Girl Scout year, September 30.

b. Donate the remaining funds to Girl Scouts of Western Washington financial assistance fund.

c. Have money follow the continuing members of the troop.

d. Contribute a portion to organizations or projects they consider worthwhile

4. Complete the Disbanding Troop Report Form.

5. Complete an Annual Troop Finance Report. Please note: if you submitted an ATFR in June, a new final report is due upon disbanding.

6. Once troop funds have been spent, close the bank account by visiting your local branch and be sure to cut or shred all blank checks and bank cards. Please note: troop financials should be kept by a leader for a minimum of 4 years even upon disbanding.

7. Delete any Troop Facebook pages or groups and take down related websites.

8. Gather troop-owned resources (i.e. handbook, leader’s guide, camping equipment) and determine what to do with them.

What the Service Unit needs to do:

1. Work with Council staff to ensure the Disbanded Troop Report Form has been completed.

2. Work with Council staff to ensure the Annual Troop Finance Report has been completed.

3. Notify all appropriate Service Unit Team members of the troop disbanding.

4. Confirm with Troop leadership if they wish to be removed from SU communications.

Frequently Asked Questions - Troop Disbanding toggle arrow

What are the options for Girl Scouts that want to continue with the program
Members who would like to continue with Girl Scouts after the troop has disbanded have a couple of options available to them:

They can join another troop. If they know of a troop in your community, they can reach out to the troop leader to see if they have room available in the troop OR they can check our participation catalog in myGS. If they are unable to find a troop on their own our staff are available to assist them in the hunt for a new opportunity!
They can participate as an Individually Registered Member (IRM). Becoming an IRM allows youth to experience Girl Scouts at their own pace. As an IRM, Girl Scouts can work on badges, participate in events, attend camp, sell cookies, and more! IRMs are encouraged to select activities that they are passionate about and pursue them within Girl Scouts.

What is the best way to split our troop funds among continuing youth?
We recommend that troops have conversations about how they are going to handle troop funds when they first begin as a troop so that this process does not cause unnecessary conflict. If your troop has had these conversations, we ask that you uphold the agreements your troop made regarding the splitting of troop funds. If your troop has not had the opportunity to have these conversations, we strongly recommend doing an even split amongst the remaining youth members.

Example: If you have $1000 remaining in your troop account and 5 Girl Scouts planning on continuing, each Girl Scout would get 1/5 of the remaining funds at $200 each.

What can we spend our remaining funds on?
Before disbanding, ask your troop how they want to use their remaining funds. We've compiled a few ideas if your troop is unsure of how you want to use these funds:

Split the remaining funds equally between your remaining members to follow them to a new troop OR to be placed on an IRM card for use.
Spend the remaining funds on a fun Girl Scout activity before the end of the Girl Scout year on September 30.
Donate any unused funds to your service unit or another troop to pay for Girl Scout activities.
Donate any unused funds to Girl Scout of Western Washington’s Financial Assistance Program.
Donate any unused funds to another organization that your troop is passionate about supporting.

How do I close my bank account?
Complete the following steps to close your troop bank account:

Submit a final ATFR to the Volunteer Banking Coordinator.
Deplete all funds from the troop account and ensure the account is at a $0 balance before closing the account.
- If funds are being donated to Financial Assistance, please coordinate with the Volunteer Banking Coordinator to arrange the withdrawal of the funds.
One signer visits their local bank branch to request the closure of the troop account.

I submitted an ATFR in June, do I have to do another one if we are disbanding in September?
Yes, disbanding troops are required to fill out another ATFR to account for any funds spent between June and the time that you close out your troop bank account.

How can we distribute our troop equipment and materials?
We recommend that troops distribute their troop equipment and materials to their Service Unit or another troop that could benefit from the supplies. However, troops are also allowed to equitably distribute remaining supplies amongst troop families or donate the equipment to another organization that can make use of the materials.

My troop is disbanding at the end of August. Can I wait to complete my ATFR until then?
Please complete your ATFR in June, using your May bank statement, and then a disbanding ATFR in August after your remaining troop funds have been spent. For your disbanding ATFR, please use the paper form on our website, as you cannot submit two ATFRs to the Volunteer Toolkit (VTK) in the same Girl Scout membership year. When filling out the form, please write "disbanding" in the upper right corner for the form.

Frequently Asked Questions - Banking toggle arrow

General Questions (not account-specific)

If I have any questions or concerns, who is my council contact?
For general questions, please reach out to our wonderful customer care team:

Website: Contact Us
Email: customercare@girlscoutsww.org
Phone: 1(800) 541‐9852

Your banking point of contact is the Banking Coordinator at Girl Scouts of Western Washington. Their contact information is:

Email: volunteerbanking@girlscoutsww.org
Phone: 1(800) 541‐9852
Fax: 877-512-7434

What is required to be an account signer/cardholder?
In order to be an account signer, you must be 18 years or older, you must have a recent (within the past two years) criminal background check on file and you must be a registered Girl Scout member.

Where do I complete a criminal background check (CBC)?
The CBC is originally triggered for you when you choose a volunteer role with your registration. If you need to have a new CBC triggered for you, this can be done via the Banking Coordinator, or through Customer Care. A paper form is also available for those who have chosen not to complete the request online via our vendor, Verified Volunteers.

How do I become a registered Girl Scout member?
To register your membership online, please visit our website. If you need assistance with purchasing a membership online, you may contact our customer care team by emailing customercare@girlscoutsww.org or by calling 1(800) 541‐9852.

What if my bank account statement shows bank fees?
Fees for all bank accounts are the responsibility of the account signers and must be discussed or negotiated with the bank branch location.

KeyBank Account FAQs

What are the steps involved in opening/updating my account?

1. All signers must submit an application form to the Girl Scouts of Western Washington Banking Coordinator. These fillable forms obtained on the website may be submitted via email (most preferred), fax, or mail.

2. The Girl Scouts of Western Washington Banking Coordinator will confirm that all requested signers have a recent criminal background check on file and are registered Girl Scout members.

3. Once confirmed, the signers will be mailed an authorization letter to take to their local KeyBank branch.

4. When you receive your authorization letter, please set up a time with all applicable account signers to go into the bank to process your new account request. Please be sure to have your two forms of ID available, as well as a minimum deposit of $50. Since branches handle many customers, wait times at a branch can be expected! Our Key Bank branch managers will sometimes support our volunteers by recommending an appointment time that provides undivided attention. They might also give you a reference for another nearby location that can get you in right away. Once your account has been opened, please send an email to volunteerbanking@girlscoutsww.org to confirm your opened account information.

5. All requested signers must take the authorization letter to the bank to open their troop/group account with the branch. (For an account update, all remaining signers from the current account must accompany any new signers being updated.)

a. All signers (new and continuing) must also bring two forms of ID from the following list to authorize the request. One must be a Primary ID, and the second may be either a Primary or Secondary. Please be sure to be able to provide your SSN and mother’s maiden name as well.

i. Primary ID: Current valid government‐issued identification with photo and signature, such as:

1. a valid driver’s license (Note: New Jersey, Tennessee, and Vermont may not have photo)
2. a valid state‐issued non‐driver’s license photo identification
3. a valid U.S. Passport or U.S. Passport Card
4. a valid foreign Passport (including Mexican and Canadian)
5. a valid military ID card
6. a valid military dependent pass
7. a valid INS (Immigration) card
8. a valid Native American (tribal) ID (some do not have a signature)
9. a valid Mexican Matricula Consular Card
10. a valid Mexican driver’s license
11. a valid Canadian driver’s license

ii. Secondary ID: Current valid non‐government identification or government-issued identification without a photo such as:

1. a valid major or local credit card (a credit card that has the notation “See ID” in the signature area, instead of the actual signature, is not acceptable)
2. a valid debit card with MasterCard or VISA logo
3. a valid student identification card
4. a valid chauffeur’s license
5. a valid weapons permit with or without photo
6. a valid employee identification card issued by a well‐known company with the company name printed on the card
7. a valid military draft card
8. a valid government identification without photo (such as public assistance/welfare)

b. The bank will issue a signature card for the account signers to complete.

c. New Accounts Only: The signers must provide a minimum deposit of $50 from the troop for the account to be eligible to open. These funds may be obtained in a number of ways.

i. Collection of dues during the first meeting.

ii. Temporary troop donation to be reimbursed at a later date.

iii. In minimal and authorized cases, the council may be able to issue a council check for the funds to open the account, and to be pulled back out of the account once the check clears.

1. The account must be kept above a $0 balance or the account will automatically closed after 60 days.

6. New Accounts Only: KeyBank will open the account, and an automatic mailing of a “Welcome Packet” to the primary mail recipient will occur shortly after.

a. This packet may allow an option to order checks through KeyBank or Harland Clarke, but Girl Scouts of Western Washington strongly advises against this choice as their fees are quite expensive. (Please see “How do I order checks?”)

7. New Accounts Only: The account signer(s) should submit the new account information to the Girl Scouts of Western Washington Banking Coordinator for confirmation of the account.

How do I obtain a KeyBank Debit Card?
Debit cards are originally ordered when an account is opened, or a new signer is updated, but there are several other times when a new card must be requested, and in all of these cases, the card should be requested directly from the local KeyBank branch.

The original card did not arrive, or a new request is being made for a signer who did not originally request one.
The card has been lost/stolen (the latter may need to be reported to KeyBank fraud dept as well).
The original card is not chipped, and so a chipped card is needed to continue use (all new cards going forward should have a chip).

How do I reset the PIN on my KeyBank Debit Card?
To reset the PIN on your debit card, call the number on the back of the card or go into any KeyBank branch for assistance.

How do I receive a Bank Statement?
KeyBank mails paper statements free of charge. The past 12 months of statements are also available online at https://keynavigator.key.com with your provided KeyNavigator login. Additional copies of the bank statements from your branch may cost up to $6/copy.

How do I change contact information?
Signer changes must be requested through the Girl Scouts of Western Washington Banking Coordinator, but all other changes (address, debit card, last name changes/corrections, etc.) and requests (statements, fee corrections, etc.) should be done at the local KeyBank branch location.

How do I access my account online?
New KeyNavigator online access may be requested only through the Banking Coordinator.

Online access for your KeyBank account is only available through the KeyNavigator platform at https://keynavigator.key.com.
KeyBank offers online access assistance at 1‐800‐539‐9039. The Girl Scouts of Western Washington Banking Coordinator can set a temporary password only if a User ID has not been locked out due to too many unsuccessful logins. No signer may create their own online access login through the KeyBank website; it is created through the KeyNavigator platform via the bank.
Steps to review AccountActivity on the KTT Platform:
- Statement Copies: Reporting and Research > Information Reporting > Corporate Banking Statement > Select Account > Statement Cutoff Date
- Current Balance: Reporting and Research > Information Reporting > Previous Day (upper left), choose “Summary” button …This should show your current balance as of the previous day.
- Account Activity: Reporting and Research > Information Reporting > Previous Day, choose “Custom” button… (Balances Only, Balances and Transactions, Transactions Only) and a set of date range options (up to 180 days).
- Check or Deposit Copies (up to 90 days): Reporting and Research > Image Research Center > Image Type > Account….(settings change depending on input after this point)

How do I order checks?
Girl Scouts of Western Washington strongly advises troops to obtain checkbooks from a third‐party unassociated with KeyBank. Because these accounts are Business Checking accounts, the checks are significantly more expensive through a KeyBank branch or at Harland Clarke than other retailers such as Deluxe, Costco, Walmart, etc.

**Please note that troops are responsible for all check fees associated with their purchase, regardless of which vendor they choose (KeyBank included).**

When ordering checks through a third party, the following information will be needed:

Routing Number: 125000574
Account Number: specific to each troop account (contact the Banking Coordinator if you don’t know your account number)
Bank Name: KeyBank National Association
Account Title Information:

Girl Scouts of Western WA
Troop XXXXX Service Unit XXX
(SU/Camp information may be substituted if applicable)
Mailing Address on the bank account

You may also need the mailing address of the KeyBank branch you will be using as your primary branch, as some vendors require this information for fraud protection

Are we able to use a third‐party payment processor? (Ex. Venmo, Square)
Troops can use any third‐party processor that they choose. The troop will be responsible for any fees associated with using the processer that you choose.

How do I close my account?
There are several reasons why a troop account may be closed. Below are the most common reasons, and how the closure may be processed.

1. Troop/Group Disbanding

a. Contact must be made with the Troop Program Manager regarding the status of the troop/group to confirm and submit the Troop Disbanding Report

b. An updated Annual Troop Finance Report must be submitted to the Banking Coordinator to identify that all remaining funds in the account have been/ or will be utilized in a manner according to council policy.

c. All funds must be depleted in the account before closure either via use by the troop or donation to Girl Scouts of Western Washington Financial Assistance, or another third‐party charity.

i. If funds are donated to Financial Assistance, please either provide a check to the council admin office or contact the Banking Coordinator to arrange an electronic withdrawal from the account for donation.

d. One or more account signers may go into their local branch to request the closure of the account. Please ensure the account is at a $0 balance before attempting closure.

i. If the account is at a $0 balance for 60 days, the bank will close the account automatically.

e. Please notify the Banking Coordinator of the account closure for confirmation.

2. Inactive Account

a. Occasionally, there will be an account identified as inactive by the bank, or an authorized Girl Scouts of Western Washington staff member, without further contact from the account signers. In these cases, the account will be withdrawn to a $0 balance, if not already, and the account will be closed after the bank’s authorized 60 days.

Other Bank Accounts (Non-KeyBank) FAQs

What are the steps in opening my account?

All signers must submit a banking application to the Girl Scouts of Western Washington Banking Coordinator. These may be submitted via email, fax, or mail. See instructions in the “General” section above for what is required of all account signers. It is important that you do not submit these forms directly to the bank.
The Girl Scouts of Western Washington Banking Coordinator will confirm that all signers have a recent criminal background check on file and are registered Girl Scout members.
Once confirmed, the Banking Coordinator will create a memo authorizing the new signers to open an account with their chosen banking institution. The memo will be mailed to the primary signer on the account.
Once the account is opened, the signers must email or call the Banking Coordinator to inform her of the new account number and routing number..
The account signers are responsible for any and all fees associated with their bank’s policy as Girl Scouts of Western Washington does not have a business relationship with banks other than KeyBank.

How do I change account signers?

All new and continuing account signers must complete a banking application for update. These forms must be sent directly to the Girl Scouts of Western Washington Banking Coordinator via email, fax, or mail. See instructions in the “General” section above for what is required of all account signers. It is important that you do not submit these forms directly to the bank.
Once submitted and confirmed, the Banking Coordinator will create a Change of Signatories memo, authorizing the bank to change the applicable signers on a previously‐opened account. This memo will be mailed to the primary signer on the account.

How do I change contact information?
Please contact your bank to update contact information for your account. You may contact the Banking Coordinator to ensure accurate information is held at the council, but the Banking Coordinator cannot make changes to the contact information for the bank account.

How do I close my account?
To close your Troop Bank account, you will first need to bring the balance to $0 and ensure there are no pending transactions (e.g. outstanding checks) on the account. If there is a balance remaining that the girls will not use prior to disbanding, the funds may be donated back to the Council and will be designated as Financial Assistance to girls within the same region as the disbanding troop. When ready, send an email to the Girl Scouts of Western Washington Banking Coordinator with the following information:

Bank Name
Account Number
Troop Number, SU Number, or Group Name
Confirmation of no outstanding transactions
Confirmation of understanding that the remaining balance (if applicable) will be designated as financial assistance

More Banking Best Practices

Annual Troop Finance Reports
Annual Troop Finance Reports MUST be completed annually by all troops/groups and submitted to the Banking Coordinator. Due each year on June 30.

The most preferred method of submission is the online web form on the Girl Scouts of Western Washington website.
- Included on the website is a PowerPoint walkthrough that explains in detail all of the entries needed for the Annual Troop Finance Reporting.
- There is an included PDF form available for those volunteers who are unable to successfully submit their report via the web form. This PDF form may be submitted via email, fax, or mail.
- The volunteers are not required to submit any receipts with their reports, but must retain the documentation with their troop, should their account be audited any time in the future.
If not submitted and in a timely manner, the troop/group may have their account closed, after multiple attempts to collect the documentation and authorization from the Troop Program Manager.

How do we join Girl Scouts? toggle arrow

If you need assistance completing your membership, please contact our customer care team at 1(800) 541-9852 or customercare@girlscoutswworg.

You can complete registration at any point during the calendar year!

Learn how to join Girl Scouts.

How do we join an existing troop? toggle arrow

1. Access myGS.

2. Select “Find a Troop” and continue through the search.

3. Select a troop by clicking the plus sign next to “Girls.”

• If you are unable to locate a specific troop, please continue with the IRM registration instructions to complete registration. Once your registration is complete, please email our customer care team with the troop number you are trying to join as well as the troop leader’s name(s). A council staff member will be in touch to complete your placement.

4. At the Log In prompt, either create a new account or log in to an existing one.

5. Once you are logged in, you will be able to continue filling out your member details and payment information.

• You will pay $50 in membership dues ($25 membership fee + $25 council fee). If you require financial assistance, please fill out the Financial Assistance Application in addition to completing registration.

6. Your troop leader will be notified once you have completed registration and contact you to involve you with troop activities!

How do we join as an Individually Registered Member (IRM) toggle arrow

1. Access myGS.

2. Select "Find a Troop." NOTE: You must continue through the whole search to join without a troop; enter your zip code, click search, and scroll all the way to the bottom of the list.

3. Once you have continued through the whole search, select "Join Without a Troop" to move forward.

4. At the Log In prompt, either create a new account or log in to an existing one.

5. Once you are logged in, you will be able to continue filling out your member details and payment information.

• You will pay $50 in membership dues ($25 membership fee + $25 council fee). If you require financial assistance If you require financial assistance, please fill out the Financial Assistance Application in addition to completing registration.

6. Visit our Independently Registered Member (IRM) webpage to access your resources and get started!

*If you would only like to attend camp, you will need to register as an IRM before continuing with a separate camp registration.

How de we join as a volunteer? toggle arrow

There are many ways to volunteer—decide how you would like to participate!

1. Click “Volunteer Now” to begin registration.

2. Select “Volunteer” and continue through the search.

3. On the Volunteer Role selection page, you can select a troop role by clicking “Add Role.” (Note: If you are not volunteering with a troop, select “Become a General Member.” Please contact our customer care team at customercare@girlscoutsww.org or 1(800) 541-9852 to let us know how you’d like to participate.)

4. Select “Log In” to either create a new account or log in to an existing one. Once you are logged in, you will be able to continue filling out your member details and payment information.

5. You will pay $35 (or $45 at Extended Year) in membership dues. If you require financial assistance, please fill out the Financial Assistance Application in addition to completing registration.

6. Visit our Volunteer Essentials webpage to learn more about your new role and get started!

How do we apply for financial assistance? toggle arrow

For information about our Financial Assistance program, including how to apply and other frequently asked questions, please visit our Financial Assistance page.

Do you offer refunds on Girl Scout memberships? toggle arrow

Girl Scouts does not provide refunds to membership once registration is complete. To speak with someone on our team prior to registering, please contact us at customercare@girlscoutsww.org.

How do we renew our membership? toggle arrow

Learn how to renew your Girl Scout membership.

How do we apply for financial assistance? toggle arrow

For information about our Financial Assistance program, including how to apply and other frequently asked questions, please visit our Financial Assistance page.

How do I transfer my membership from another council? toggle arrow

To transfer from another Girl Scout council, fill out our Council to Council Transfer Request form.

What is the cost of the new council service fee and when will it be implemented? toggle arrow

The council service fee will be a $25 fee applied to all youth memberships purchased for the 2024–2025 membership year beginning October 1, 2024, including early renewal and extended year memberships.

What is the reason for introducing the council service fee and how will those fund be used? toggle arrow

Girl Scout membership is $25 annually, all of which goes to Girl Scouts of the USA to fund national needs. The council service fee will support our council locally and help us continue to provide the service and experience our members deserve. The fee will be added as part of our annual operating budget to support staffing, property and camp maintenance, and our ability to continue offering quality programming to our members.

How was the cost of the council service fee determined? toggle arrow

The council service fee matches Girl Scouts of the USA's annual membership fee of $25. Girl Scouts of the USA states a council may implement a service fee at the council level that matches but does not exceed the membership fee.

Are other Girl Scout councils charging a council service fee? toggle arrow

Yes, Girl Scouts of Western Washington is one of only 11 councils nationwide that is not currently charging a service council fee.

Is the council service fee due at the time of registration or is it a separate payment? toggle arrow

The council service fee is collected at the time of registration.

Is the council service fee applied to adult and lifetime memberships? toggle arrow

The council service fee is only for youth memberships.

With the addition of the council service fee for membership, will troop proceeds from Product Program participation increase? toggle arrow

There are no planned increases to troop proceeds for Product Program participation at this time. Troop proceeds for the fall product sale were increased in 2022, and troop proceeds for the cookie sale were increased in 2023.

Will Girl Scouts who join only to attend summer camp be charged the council service fee as part of their membership? toggle arrow

Yes. Any council charging a council service fee must charge the fee for all youth memberships throughout the entire membership year regardless of when or for what reason the membership is purchased.

With the introduction of the council service fee, will other fees, like the youth service fee for community camps, be eliminated? toggle arrow

No, other fees to support our program operations, such as community camps, will remain in place. The council service fee is being introduced to help ensure we have a balanced budget, of which other program fees are included to ensure as well.

Are you concerned the increased cost of membership will result in membership loss and increase barriers to participation? toggle arrow

Yes, which is why we are sharing this information now and having conversations with our members to answer questions and address concerns. As always, financial assistance will continue to be available to cover the full cost of membership, in addition to events and workshops, troop dues, supplies, and camp.

I was unable to attend the council service fee information session. Is there a recording I can watch? toggle arrow

Yes, you can watch the recording of the Council Service Fee Information Session online.

What is Girl Scouts of Western Washington Financial Assistance? toggle arrow

The Girl Scouts of Western Washington (GSWW) offers a Financial Assistance (FA) program that provides support to members who qualify. This assistance helps cover costs related to participating in Girl Scout activities, such as events, camps, and uniforms within our council. The Financial Assistance program operates on a grant-based system, and awards are distributed on a “first-come, first-served” basis, depending on the available funding.

Who can apply for Girl Scouts of Western Washington Financial Assistance? toggle arrow

Girl Scout youth who are currently in kindergarten through 12th grade
Adults

Applicants must be a current Girl Scouts of Western Washington member.

Note: We will start accepting applications for pre-K students entering kindergarten on April 1, 2027. Applications for pre-K received before this date will be denied.

How can I be eligible for Girl Scouts of Western Washington Financial Assistance? toggle arrow

Girl Scout members in a household will be eligible for the Girl Scouts of Western Washington financial assistance program based on one of these criteria:

Household income qualifies them to receive Federal free or reduced-price school lunch. They do not need to be enrolled in the school program.
A Girl Scout in their household is a foster child, or
The household qualifies for Washington State with specific benefits: SNAP, TANF, CHIP, SSI, WIC, FPHA, or LIHEAP.

Households can also submit an extenuating circumstance request if denied

When can I apply? toggle arrow

Applications for the current fiscal year are accepted from October 1 through August 31.

Where can I apply for the Girl Scouts of Western Washington Financial Assistance? toggle arrow

You can submit the GSWW Financial Assistance Application located on our webpage at https://www.girlscoutsww.org/FinancialAssistance.
Note: A distinct application is required for each person requesting assistance.

Who can submit the Financial Assistance application for youth? toggle arrow

Parents or guardians
Troop leaders and assistant troop leaders in their troop. (Only if the adult or guardian of the youth participant grants permission. It is required to enter information accurately.)

What grants are available? toggle arrow

Qualified youth members may request the following benefits:

Coverage for Membership Dues: Covers new memberships and renewals, including council service fees. (Must request in My GS account and select FA as payment)
Three Mix and Match Grants

- Girl Scout Uniform**

- Girl Scouts of Western Washington Council Events or Family Camp

- Volunteer-led Event or Camp**

- Service Unit Event or Camp

One Camp Grant for Girl Scouts of Western Washington Staff-Led Camp Grant**
**One (1) per youth, per year.

Qualified adult members may request the following benefits:

Coverage for Membership Dues: Covers new memberships and renewals
(Must request in My GS account and select FA as payment)
Three Mix and Match Grants

- Girl Scouts of Western Washington Council Events or Family Camp

- Service Unit Events

How long will it take for my application to be reviewed and processed? toggle arrow

Processing can take up to 5-10 business days (not including holidays or weekends).

How will I know if I am approved or denied? toggle arrow

We will send you an email of your eligibility status; please double-check your junk or spam folders. Please be sure to enter your email address correctly to receive communication from us.

If you have not heard from us within 5-10 business days, please contact Customer Care.

Is there a deadline to request Financial Assistance? toggle arrow

The deadline to request Financial Assistance for eligibility and all grants is August 31 of each year or when funds are depleted. This includes Grants for uniforms, events, and camps.
Membership has no deadline. Members can request new memberships and renewals at any time.
Service Unit (SU) and Volunteer-led Events and camps have a deadline of 10 business days before the event start date.
For Girl Scouts of Western Washington Camp, the deadline is 10 business days before the camp date.
For Girl Scouts of Western Washington Events, please read the financial assistance deadline that is listed on the event listing or description. These dates vary.

Can I be reimbursed for a purchase I made before I became eligible for Financial Assistance? toggle arrow

No. Financial Assistance does not reimburse expenses incurred before a member becomes eligible or expenses paid before Financial Assistance is requested. This includes membership dues, uniform bundles, online or in-person retail purchases, and other out-of-pocket costs. These expenses are non-refundable.

Who is eligible for the uniform grant? toggle arrow

Current Girl Scouts of Western Washington youth members
Eligible for Financial Assistance members
Mix-and-match activity grants remaining
(Adult members are not eligible for the uniform grant)

What does the uniform grant cover? toggle arrow

A uniform grant covers a uniform package for a youth member, which includes:

Girl Scout sash, vest, or tunic
Troop numbers (up to five)
Flag patch
Council ID set
Membership tab
Membership pin
World trefoil pin

How do I request a uniform grant? toggle arrow

To request a uniform grant, the applicant must fill out the Uniform Grant Request Form.

How do I redeem the uniform grant? toggle arrow

In Person: Visit a local Girl Scout store and let the sales associate know that you have been approved for a uniform grant. They will verify your approval in the system and help you pick out your uniform.

By Email or Phone: You can place your Girl Scout store order over the phone with a sales associate or by emailing the store location of your choice. Shipping is included with the uniform grant.

Locations and store information can be found here on our webpage.

Can I use the Uniform Grant on the online Girl Scout store site? toggle arrow

No. The Uniform Grant is only available at Girl Scouts of Western Washington retail stores. The grant cannot be used at girlscoutshop.com, as it is owned and operated by Girl Scouts USA.

When does the uniform grant expire? toggle arrow

Uniform grants must be used before September 30 of each year or before funds are depleted, whichever comes first.

Who can receive the Service Unit grant? toggle arrow

Adult and youth members who qualify for the Girl Scouts of Western Washington FA program can receive this grant.

How much does the Service Unit grant cover? toggle arrow

Up to $200.

How many times can I use the Service Unit grant? toggle arrow

Up to three (3) times if funding is available and you have not used all three grants per year.

How do I request to use the Service Unit grant? toggle arrow

Applicants must let their Service Unit know they want to attend the event or camp and use Financial Assistance (FA). A SU Manager, Registrar, or other designated volunteer will submit the FA request for the applicant.

How does Financial Assistance pay for the Service Unit event or camp? toggle arrow

Funds will be deposited into the account selected by the volunteer on their form. Money will not be sent directly to the members, troops, or family.

I am a Service Unit Manager or other volunteer for the event or camp. Where can I find the form to submit on behalf of the member? toggle arrow

Please reach out to your designated Girl Scouts of Western Washington Staff member. They will provide you with a link to the form.

Who can receive the Volunteer-led grant? toggle arrow

Youth members only.

How much does the Volunteer-led grant cover? toggle arrow

Up to $400.

How many times can I use the Volunteer-led grant? toggle arrow

Once (1) per year if funding is available and you have not used all 3 grants per year.

How do I request to use the Volunteer-led grant? toggle arrow

Applicants must inform the Volunteer-led area of their interest in the event or camp and indicate their desire to use FA for that occasion. The Volunteer-led Director, Registrar, or another responsible volunteer will then submit an application on behalf of the member.

How does Financial Assistance pay for the Volunteer-led event or camp? toggle arrow

Funds will be deposited into the account selected by the volunteer on their form. Money will not be sent directly to the members, troops, or family.

I am a Volunteer-led Registrar or other volunteer for the event or camp. Where can I find the form to submit on behalf of the member? toggle arrow

Please reach out to your designated Girl Scouts of Western Washington Staff member. They will provide you with a link to the form.

How do I request Financial Assistance for Girl Scouts of Western Washington Events? toggle arrow

Log in to your My GS account, register for the event you wish to participate in, and then you will have the option to select Financial Assistance as the payment type. Your request will take up to 3-5 business days to be processed.

Please note that space will not be reserved when selecting Financial Assistance. To avoid further delays or space filling up, be sure to register for the event early and ensure that you are eligible for FA.

You must request Financial Assistance before the financial assistance deadline, which is listed in the event.

How much does the Girl Scouts of Western Washington events grant cover? toggle arrow

Up to $200 per grant.

How many times can I use the Girl Scouts of Western Washington event grant? toggle arrow

Up to three (3) times if funding is available and you have not used all three grants per year.

What happens if an event is cancelled and I requested for Financial Assistance? toggle arrow

If the event is cancelled by the council, your grant will be reinstated back to you for use with future events within the same fiscal year. The requirements and deadlines are the same.

Does Financial Assistance cover Memberships? toggle arrow

Yes, please read the “What grants are available?” under General Information

Can I use Financial Assistance to renew my membership for the new year? toggle arrow

Yes, please read the “What grants are available?” under General Information

How do I request Membership (New membership, renewals, or Extended Year Memberships)? toggle arrow

Log into your My GS account and when you are purchasing your membership, you will have the option to select Financial Assistance as the payment type. Your request will take up to 1-2 business days to be processed.

Does FA cover Lifetime Memberships or Young Alum Lifetime Memberships? toggle arrow

No, Financial Assistance does not cover these memberships. These memberships must be paid out of pocket.

What does the Girl Scouts of Western Washington Staff-led Camp Grant cover? toggle arrow

Up to $1,050 of registration fees.

Does it cover the deposits? toggle arrow

No. It does not cover deposits. The member must make their camp deposit out of pocket which is required to hold their spot for camp.

What if my camp balance is over $1,050? toggle arrow

Families are required to pay the remaining balance by the balance deadline.

Will I be reimbursed for the deposit or extra fees? toggle arrow

No. Financial Assistance does not provide reimbursements.

Who is eligible to receive the Girl Scouts of Western Washington Staff-led grant? toggle arrow

Only youth members who are eligible for the Girl Scouts of Western Washington Financial Assistance program.

If I use this grant, am I still eligible to receive a grant for a Volunteer-led Overnight or Day camp? toggle arrow

Yes, this grant is separate from the mix-and-match grants.

Can I use an unused Girl Scouts of Western Washington Staff-led Camp Grant for another camp or event? toggle arrow

No, this grant can be used only for a Girl Scouts of Western Washington Staff-led camp. It cannot be transferred to a Volunteer-led camp, Site Reservation, Camp S’More, or any other camp or event. If you do not use the grant, you will forfeit it.

How do I apply for the Girl Scouts of Western Washington Staff-led grant? toggle arrow

To apply for a camp grant, the applicant should first register for the camp they will attend through Camp Minder and select "Financial Aid" as the payment type. A deposit is required to reserve a spot, which is not covered by Financial Assistance.

The camp registration specialist will submit a camp grant request on behalf of the member. Grant funds will be applied to the balance due. Requests for financial assistance must be received at least 10 business days before the first day of camp.

What if I cancel my registration for a Girl Scouts of Western Washington Staff-led camp? toggle arrow

If you cancel before the registration deadline, you may transfer to another session or have your grant reversed for use in a later camp session.

If you cancel after the deadline, transfers may be allowed at the Camp Registration Specialist's discretion, but your grant may not be reinstated. Standard camp refund and transfer policies apply.

2026 Annual Meeting Q&A toggle arrow

2026 Annual Meeting Q&A

Will there be opportunities for council events in the Eastside Seattle area? I know there are South Sound events and North territory events but I haven’t seen any events for troops on the Eastside.

Some areas of council have strong volunteer-led teams—like Northern Wave and South King—that regularly collaborate to host local events. We would love to see similar energy grow on the Eastside. If volunteers in that area know of mission‑aligned community partners or have ideas for potential events, please share them with our customer care team, who will get them into the right staff member's hands. Your connections and ideas can help us bring more programming and opportunities to Girl Scouts in Eastside communities. We’re always excited to collaborate and explore what we can build together!

Could there be more council sponsored events next year like a council-wide World Thinking Day event, Hands Across the Border at Peace Arch Park, council cookie rally, council bridging event?

Thank you for the great suggestions— we know those kinds of events are wonderful ways to bring our Girl Scout community together. Traditionally, events such as World Thinking Day, bridging ceremonies, and cookie rallies are created and hosted by service units. We intentionally encourage this tradition, as it gives older Girl Scouts meaningful opportunities to design events, take on leadership roles, and practice real‑world planning skills. Council stepping in would remove some of those growth opportunities, that we try to preserve for youth whenever possible. Hands Across the Border has historically been coordinated by an outside group rather than by councils.

Will Girl Scouts Love State Parks be coming back in 2026. There were no events planned for 2025.

Ideally we will have something this year. We hope to have some programing but are early in the planning stage.

Please provide an update on progress at Camp River Ranch. Programming was cancelled there last week and leaders wonder when it might be open again.

Program cancellations are rare and are typically done to insure the safety of our members. Camp reopens when all safety concerns have been addressed. Camp closures are weather dependant.

Membership fees have skyrocketed. SU140 expected youthfees to go up, but had been told at one point that the cost to be a volunteer was not changing. Is there an end in sight to continually increasing the membership fee?

Girl Scouts of the USA is responsible for setting, and receives all the proceeds from, the membership fees. The current membership schedule was set at a special session of the National Council Session. According to the Blue Book of Basic Documents: Prior to any vote by the National Board to change membership dues structure or amount, Girl Scouts of the USA shall communicate with and seek input from all local Girl Scout councils and National Council delegates on the proposed changes, intended use of the funds, and potential impact on the Girl Scout Movement. After action is taken by the National Board, there shall be a report to all local Girl Scout councils and National Council delegates of the decision taken and the impact of the dues change.

What is preventing us from having volunteer committees for each property to provide small repairs and regular upkeep?

Girl Scouts of Western Washington has steward groups for each of our camp properties and hold regular work parties specifically for the items you asked.

What new, specific resources are available for troop leaders, especially for specialized badges?

When Girl Scouts of the USA releases new or updated badge content, they also roll out fresh resources for troop leaders in the Volunteer Toolkit—often including step‑by‑step meeting plans, activity guides, and downloadable materials. In addition, we try to keep gsLearn updated with new trainings from both Girl Scouts of the USA and Girl Scouts of Western Washington to provide additional support.

For leaders who want hands‑on learning or inspiration, attending council‑hosted Learning Conferences is another great way to explore new program materials, discover creative approaches to badges, and connect with other volunteers.

If there are specific badges that you, or your fellow leaders would like support around. We would be happy to learn more to see what sort of additional tools we can provide. Please email learningdept@girlscoutsww.org to begin that conversation!

How is the council supporting troop retention and helping us transition to new levels (e.g., Juniors to Cadettes, Cadettes to Ambassadors)? We need help with keeping older Girl Scouts in troops.

Troop retention starts with a strong Girl Scout foundation. With additional support in getting started at a younger age through Experience Boxes and First Year support, retention is higher as Girl Scouts progress through each level. In addition, increased opportunities for both volunteers and members allow for making your older years in Girl Scouts what you and your members want it to be.

One way in which we help volunteers transition in Girl Scouts is through our Learning Conferences. We offer two workshops that are called "Working with Youth" and "Working with Teens". The intention for the "Working with Teens" course is to specifically guide volunteers in how to shift the way they work with their youth at the elementary school levels to creating opportunities for more voice and independence as they enter into Cadettes and beyond.

We also encourage attendance at our events and programs for Girl Scouts in a troop or going their own way. Participation in events, camps, leadership progams and other opportunitites create a sense of community many are looking to have at this age.

How can we ensure our troops input on upcoming initiatives is heard and incorporated into council decisions?

Council is open to hearing feedback and ideas from our youth members. Advocacy is on-going throughout the year and can happen in multiple ways. It is letter writing, emailing, or creating a presentation to present ideas and concerns to service units, department specific staff or executive roles.

Our leaders have asked why Service Unit’s do not get a share of cookie money?

Every service unit receives an allotment of funds in the fall that is calculated based on youth membership numbers at the end of the previous membership year.

What large-scale, in-person events are planned, and how can our service unit participate?

All council‑hosted events—including our large‑scale signature programs—are posted on the Council Activity Calendar. One event we’re especially excited about this spring is Cover Your Bases: Prevention Day at T‑Mobile Park, coming up at the end of May. We’d love to see you there!

If troops or individual Girl Scouts are interested in getting involved behind the scenes, we also welcome volunteers through our Episodic Volunteer page.

Are there any updates to safety guidelines regarding camping, travel, or volunteer background checks, etc.?

Girl Scouts of Western Washington reviews and updates the Safety Activity Checkpoints and Volunteer Essentials on an annual basis. We do make the effort to call out any significant changes at the beginning of the document each year.

What is Girl Scouts of Western Washington doing about the shrinking Service Units? Disband them? Forcible merge with neighboring Service Units? Has there been any thought on this since we are all having a hard time getting new troops started along with volunteers to run them?

Volunteer Support Managers (VSMs) are actively working with Service Unit and Council leadership to determine the best path forward for Service Units and their members. Annually, a 'health check' is done by VSMs that helps determine what support may be needed. Council is open to all options in managing Service Unit sustainability up to and including merging with another neighboring unit. These decisions are not made lightly and are made in collaboration with the Service Unit leadership. If you feel this is something that should be considered for your Service Unit, please reach out to your VSM.

Girl Scout Experience Box FAQ toggle arrow

The Girl Scout Experience Box provides new Daisy and Brownie troop leaders in participating councils with a monthly supply box that includes everything they need to have fun and fulfilling troop meetings. This complimentary resource will follow the Daisy First Year Troop Plan and the Brownie First Year Troop Plan and be delivered directly to one troop leader per troop.

Review frequently asked questions and answers about the Experience Box program, compiled by Girl Scouts of the USA.

What are your office hours? toggle arrow

Visit the Contact Us page for our complete list of office and store hours.
Please note that our store hours differ from our office hours.

Diversity, Equity, Inclusion, Racial Justice, and Belonging toggle arrow

Diversity, Equity, Inclusion, Racial Justice, and Belonging

Our vision statement: We invest in our community through Girl Scouts. Our community represents every race, ethnicity, income level, sexual orientation, ability, and religion; reflects a spectrum of gender identity; and connects across geographic locations. By focusing our attention on community members who are furthest from racial, economic, and social justice, Girl Scouts can be an instrument of change, promoting equitable outcomes for all. We wholly commit to taking action to grow as an anti-racist and anti-oppressive organization so that, through Girl Scouts, our members are affirmed as they strive to make our community and world better.

What is Girl Scouts doing to ensure Black girls and their families feel safe and included in their programming?
We recognize the history of Girl Scouting and acknowledge that in practice, Girl Scouts has been “for white girls.” We’re actively striving to change by training our volunteers and staff—with an emphasis on our white majority—on key concepts related to racism and social justice, to build understanding about systemic inequities. The goal is to ensure that they have the skills to create inclusive and equitable spaces so members from our BIPOC communities feel welcomed and valued at Girl Scouts of Western Washington.

You can learn more about our commitment to Diversity, Equity, Inclusion, Racial Justice, and Belonging on our webpage dedicated to this topic.

LGBTQ+ FAQs toggle arrow

LGBTQ+ FAQs

Girl Scouts of Western Washington Commitment/Policy
Diversity and equity are core values of Girl Scouts of Western Washington.

We invest in our community through Girl Scouts. Our community represents every race, ethnicity, income level, sexual orientation, ability, and religion; reflects a spectrum of gender identity; and connects across geographic locations. By focusing our attention on community members who are furthest from racial, economic, and social justice, Girl Scouts can be an instrument of change, promoting equitable outcomes for all. We wholly commit to taking action to grow as an anti-racist and anti-oppressive organization so that, through Girl Scouts, our members are affirmed as they strive to make our community and world better.

We also recognize that gender is not binary—people don’t identify only as boys or girls. We welcome children from across the gender spectrum: those who identify as transgender, agender, androgynous, etc., and those who are in transition or questioning their gender identity. The Girl Scout mission is to hold space for those who, on the spectrum of gender identity, are not cisgender boys (those whose gender identity is boy, and the sex assigned at birth is male.) Consequently, Girl Scouts is not appropriate for cis-gender boys.

For more information on joining, please visit our Join page here.

Frequently Asked Questions

Q: Who can join Girl Scouts of Western Washington? I identify as __________. Can I join Girl Scouts and participate in troops, camps and/or programming?

Cisgender girl (gender identity girl and sex assigned at birth girl) – yes
Gender non-conforming/gender neutral/non-binary – yes
Transgender – yes
Gender identity girl and sex assigned at birth male – yes
Gender identity boy and sex assigned at birth female – yes
Cisgender boy (gender identity boy and sex assigned at birth male) – no

Q: Do I have to use a Girl Scout’s pronouns?
Yes. Girl Scouts are encouraged to ask what each other’s pronoun(s) are and make every effort to use them; this is another way to treat everyone with respect and acknowledge we are all learning. You can model this approach by introducing yourself with pronouns and/or starting each meeting/event by sharing names and pronouns. On an individual level, you may also introduce yourself to someone by saying, “Hi, my name is _____. My pronouns are ______” (e.g. she, her, hers). Also, ensure that others are using the correct pronouns and address it if they aren’t. For example, you could say, “Keisha’s pronouns are they, them, theirs. Please show respect by using the proper pronouns.” For more information, please see https://www.mypronouns.org.

Q: What do I tell people (whether they are related to the Girl Scout or not) if they have questions about another Girl Scout?
Remind them of Girl Scouts of Western Washington’s commitment and expectations. Let them know that due to the individual Girl Scout’s right to privacy, you cannot discuss specifics about any member and remind them that Girl Scouts of Western Washington is a welcoming environment for all individuals except cis-boys (gender identity and gender assigned at birth both male).

Q: How do I respond to or support parents or volunteers who argue or question the policy?
Please refer them to their Volunteer Support Manager (VSM) or connect them to the appropriate staff leader (a director, AVP, or VP). You may also direct them to the Associate Vice President for Diversity, Equity, and Inclusion. As always, you can direct a parent or volunteer to call Customer Care to connect them to the appropriate person.

Q: What if two Girl Scouts are dating?
It is strongly encouraged that groups make group agreements and that one of the group agreements states that the relationships built through Girl Scouts of Western Washington activities are intended to be platonic. Public displays of affection during Girl Scouts of Western Washington events are discouraged. Volunteers and employees should be held to these same standards.

Q: Do I have to provide separate bathrooms/dressing rooms/showers for trans+ and gender non-conforming Girl Scouts?
All members are entitled to privacy while using restroom facilities. This includes toilets, changing areas, and showers. Please continue to practice good privacy strategies for all individuals including access to private changing spaces and times for all individuals. Members have the right to use the facility of their choosing (men’s, women’s, or gender-neutral facilities [where available]).

Q: For overnight events, where should everyone sleep?
During the registration process, provide an opportunity for campers/families to share their gender identity (perhaps in the “what does your camper need to be successful” question). It is also a best practice to provide an opportunity for families/campers to note accommodation requests (of any sort) that organizers can follow up on. Unless a camper states otherwise, we should treat them the same as all campers with regard to things like sleeping arrangements, etc. There is no need to “out” or discuss a camper’s gender identity with other campers. If questions or issues arise among campers, address the issue with respect, protecting the needs of the LGBTQ+ participant, and in an age-appropriate manner.

Q: What if LGBTQ+ topics are raised by youth or come up naturally during Girl Scouts of Western Washington events?
If topics relating to LGBTQ+ identities are raised organically, it is acceptable to discuss them on the level of identity, education, and experiences. Avoid allowing the conversation to turn to the act of sex. While a Sensitive Topics application isn’t required by the council, please use your best judgment in consultation with Girl Scouts of Western Washington staff in deciding whether the use of the Sensitive Topics application would be a good idea. In that case, tell any individuals involved that you would like to place a hold on the conversation and that you will return to it if the application is accepted. With older Girl Scouts or with groups with LGBTQ+ youth, you may want to put in an application at the beginning of the year to allow for the conversation to happen when it arises. For further information, visit our Engaging with Girl Scouts and Families page.

Q: What if volunteers or employees identify as trans+ or gender non-conforming?
The same guidelines are applicable regardless of whether the individuals are youth, volunteers, or employees.

Q: I don’t feel equipped to navigate gender issues, what can I do?
Talk to the individual, talk to the parents (if they are engaged and know), talk to the appropriate staff leader or the AVP of DEI. Educate yourself and consider attending our LGBTQ+ and other DEI training opportunities. We are excited to help and support you and there are lots of resources for you.

We all have a responsibility to treat every individual with respect and dignity, and to honor the way they show up in the world.

There are many resources out there for youth and for adults who want to better understand some of the terminology that relates to the LGBTQ+ community, though there are many ways to define these common words and phrases.

One resource comes from the Trevor Project, which you can find here: https://www.thetrevorproject.org/trvr_support_center/glossary/

Crowded Program Credits FAQ toggle arrow

Crowded Program Credits FAQ

Q: Are Program Credits the same as Cookie Dough Rewards?
A: Yes, Program Credits is simply a name change to better reflect how the funds are used to support qualifying Girl Scout experiences.

Q: What expenses qualify for Program Credits use?
A: Girl Scouts can use Program Credits in a variety of ways to support their Girl Scouting experiences, including Girl Scout membership, events, camp, approved travel, approved highest awards and more! Visit our Program Credits webpage for details on qualifying expenses.

Q: How are Program Credits used for purchases?
A: Within the Crowded app, navigate to the card details to view the card number, expiration date and three-digit CVV. When making a purchase in our approved systems, simply add the card information into the credit/debit card fields and enter your own address, if asked for a billing address. Visit our How-To document for navigating the Crowded app.

Q: Is the Crowded app required to access the virtual card information?
A: The Program Credits virtual cards are accessed and managed through the Crowded app. However, the Product Program team can also provide primary caregivers with the card information for use in approved payment systems.

Q: Can a physical card be issued?
A: Our Program Credits are managed virtually through the Crowded app and a physical card is not issued. Product Program staff does have access to card numbers and current balance, which can be provided to a Girl Scout’s primary caregiver.

Q: What name is associated with each Program Credits virtual card?
A: Virtual cards are issued to the Girl Scout’s primary caregiver, as listed in our membership database, as caregivers manage all other systems associated with their youth member. The primary caregiver’s name, email address and phone number are associated with the virtual card and Crowded app access. The Girl Scout’s GSUSA ID is associated on the backend of the Crowded system and their name will be present in the Reference field when Program Credits are issued to the card, as visible in the Transaction History.

Q: Do primary caregivers with multiple Program Credit earners receive multiple virtual cards?
A: Primary caregivers with multiple Program Credit earners will receive one virtual card, have one access point to the Crowded app, and all Program Credits associated with their Girl Scouts’ are managed through one virtual card. When Program Credits are added to the card, the Reference field of the transaction will provide the name of the Girl Scout associated with the funds. If you would like to track Program Credit payments for each Girl Scout, download our optional fillable resource.

Q: Is transaction history available in the Crowded app?
A: Yes! Transaction history is accessed through the Crowded app and will show both when funds are issued and when they are spent. Visit our How-To document for navigating the Crowded app.

Q: Why are Program Credits now on a virtual card?
A: The virtual card within the Crowded app allows for our Product Program team to provide direct member support and relies less on an outside banking partner to provide assistance. Plus, virtual cards mean there are no fees for replacement cards, no need to wait for a physical card to be mailed and no plastic card waste is created!

Q: Why do the automatic emails sent from Crowded say funds can be used anywhere?
A: Crowded is used by a variety of organizations and the automatic system emails are not specific to our Program Credits. Our virtual cards will only process in approved systems for qualifying Girl Scout expenses. Refer to the email received when your Girl Scout earned Program Credits or our website for how Program Credits can be used.

Q: I still have a physical Key2Prepaid Cookie Dough Rewards card; what should I do with it?
A: As of April 14, 2025, Key2Prepaid Cookie Dough Reward cards are no longer valid and can be thrown away. Funds for those who were youth members within the last two years and had a balance of over $10 were rolled over to Crowded on April 23, 2025.

Q: Do virtual cards expire?
A: Virtual card information expires every four years. A new card will be reissued at that time, with remaining funds transferring to the new card, if there is not a one-year lapse in youth membership.

Q: Do Program Credits expire?
A: Program Credits are used to support Girl Scout experiences for youth members. Program Credits will be pulled from cards after the associated Girl Scout has a one-year lapse of youth membership with Girl Scouts of Western Washington. All Program Credits pulled back will be used to support Girl Scouts across Western Washington.

Q: Why is the birthdate of 1/1/2020 indicated in the Crowded app?
A: The system requires that a birthdate be populated; however, we have not shared the primary caregiver’s actual birthdate. The birthdate does not need to be edited and there is no impact leaving it as-is.

Q: Why is there an ATM locator button in the Crowded app?
A: Crowded works with a variety of organizations, who all use the system in slightly different ways. While Crowded was able to customize a number of functions within our view of the app, the ATM locator was not one they were able to remove. Our Program Credits will not process at an ATM, as our virtual cards are locked down to only function in our approved payment systems for qualifying Girl Scout expenses.

Q: I’m seeing a “collections” section and something about requesting a debit card in the Crowded app. What is that?
A: Crowded works with a variety of organizations, who all use the system in slightly different ways. While Crowded was able to remove many of the features we do not use, these two features could not be removed but are disabled.

Questions? Please email customercare@girlscoutsww.org and we are happy to help!

Sustainable Palm Oil Toolkit toggle arrow

Sustainable Palm Oil Toolkit

For more information and support for cookie sellers and volunteers, check out our Cookie Seller and Volunteer Resources webpage.

Learn About Overnight Camp toggle arrow

Learn About Camp

What does it mean that your camps are American Camp Association Accredited?
As an American Camp Association Accredited program, we meet up to 300 standards for health, safety, and program quality set by a leading authority in youth development. For more information, please click here.

Inclusion at Camp
Diversity and equity are core values of Girl Scouts of Western Washington. We aim to empower Girl Scouts of every race, ethnicity, socioeconomic status, sexual orientation, ability, gender identity, religion, or geographic location-to make the world a better place.

We also recognize that gender is not binary—people don’t identify only as boys or girls. We welcome children from across the gender spectrum: those who identify as transgender, agender, androgynous, etc., and those who are in transition or questioning their gender identity. Because the Girl Scout mission is to specifically hold space for Girl Scouts to build courage, confidence and character, Girl Scouts would not be an appropriate space for those who identify as cisgender boys (those whose gender identity is male and their assigned sex at birth is male).

Camp Staff Inclusion Statement
Girl Scouts of Western Washington is an equal opportunity employer and does not discriminate against any employee or application for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Staff members that identify as male are assigned separate living units from campers and staff that identify as female to maintain our required ratios. Girl Scouts of Western Washington believes that a variety of adults are appropriate role models for young people and are vital to their development. Our staff members are subject to background checks and all staff are required to attend training on group development, group management, health, and safety as well as diversity, equity, and inclusion. Staff members are well versed and dedicated to the Girl Scout Mission and work to support that mission with every interaction with campers. If you have additional questions or concerns, please contact your camp director.

What is Camp InTouch?
Camp InTouch is the online registration system Girl Scouts of Western Washington uses for overnight summer camps.

Returning users can log in to Camp InTouch via their web browser (preferably Chrome) from the Overnight Camps page on our website.

New Camp InTouch user accounts are created once they have successfully submitted a Camper Application. Once submitted, they will be able to log in to their Camp InTouch from the Overnight Camps page on our website.

Caregivers can use Camp InTouch to:

Register for overnight summer camp
Complete all required camper forms
View Camp Detail documents, including packing lists, drop off and pick up times, and additional details to prepare your camper for camp
Review your camp balance and download/print your statement
Make a camp payment and edit your payment wallet
Send one-way emails to your camper
View photos of your camper at camp
Review your camper’s current enrollment information
Create Guest Accounts for friends and family to view photos of your camper or send one-way emails to your camper
Purchase Camp Stamps to send one-way emails to your camper
Transfer Camp Stamps to Guest Accounts or other users so they may send one-way emails to your camper
Purchase additional summer services like photo prints and clothing tags
Send a message/request directly to the camp registration team
Edit caregiver contact information

What is Campanion?
Campanion is an app available through the iOS or Android app store and is linked to your Camp InTouch account allowing you to connect to your camper and review important camp information on the go from your mobile device!

Caregivers can use Campanion to:

Register for overnight summer camp
Complete all required camper forms
View Camp Detail documents, including packing lists, drop off and pick up times, and additional details to prepare your camper for camp
View photos of your camper at camp
Send a message/request directly to the camp registration team
Receive push notifications to your mobile device any time a new photo of your camper is posted or when camp news or updates are posted

What are your transportation options for overnight summer camp?
We’re excited to offer bus transportation for overnight summer camp!

Overnight Summer Camp Bus Cost:

$50 Round Trip
$25 One Way

Three different bus routes will be available for both Camp Robbinswold and Camp St. Albans during sessions 1–7. Add one-way or round-trip bus transportation for your camper during registration. You can select your preferred bus stop when completing your camper’s forms online.

Campers attending Camp Robbinswold are required to travel to and from camp via bus. Exceptions will be made for campers travelling from the Kitsap Peninsula.

Robbinswold Bus Stops:

Central Route: Nordstrom Rack @ Factoria Mall (Bellevue, WA)
North Route: Cheesecake Factory @ Alderwood Mall (Lynwood, WA)
South Route: R.E.I @ Capital Mall (Olympia, WA)

St. Albans Bus Stops:

Central Route: Nordstrom Rack @ Factoria Mall (Bellevue, WA)
North Route: Cheesecake Factory @ Alderwood Mall (Lynwood, WA)
South Route: Krispy Kreme @ Tacoma Mall (Tacoma, WA)

To add transportation for your camper, be sure to add one-way or round-trip transportation on the Additional Options page of your Camper Application during registration. If you would like to add transportation after you have completed enrollment, you can do so by submitting the “Additional Options” form in the “Forms and Documents” section of your Camp InTouch account or Campanion app, emailing registration at regisitration@girlscoutsww.org, or submitting your request through the “Camper Information” section of your Camp InTouch account.

What time do campers go to bed?
Bedtimes vary depending on the day’s activities, but use the following times as a guideline:

Grades 1–4	9:00–9:30 PM	Grades 9–12	10:00–10:30 PM
Grades 5–6	9:30–10:00 PM	Interns	11:00 PM

What happens at camp if it is raining?
Many activities at camp can still be done in the rain. If any weather, including heavy rain, lightning, or heat, causes an unsuitable environment for scheduled activities, our staff will have an alternative plan. Many times, we can work on a related activity instead. For example, if canoeing was scheduled, an alternative activity would be to learn about canoe parts and build a cardboard canoe in the boathouse. Whenever possible, the missed activity will be rescheduled.

Where do the staff live?
In our outdoor units, staff members live in a cabin within earshot of all campers’ cabins. In our indoor units, staff sleep in centrally located beds so that they are easily accessible to campers in need and can hear campers that awake in the middle of the night.

What are the cabins like?
Cabins vary greatly: everything from a fully enclosed building with running water and electricity to open-air cabins. Most of the older campers sleep in outdoor units comprised of several cabins or platform tents clustered around each other. All outdoor units have nearby toilets and a covered area for activities and outdoor cooking.

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How do I register my child for overnight camp through Camp InTouch?
Registration for 2025 overnight summer camp through Camp InTouch opens on Tuesday, December 10, 2024 at 10:00 AM.

To register for staff-led overnight summer camp, caregivers must enroll their campers by completing a “Camper Application” through their Camp InTouch account and successfully submitting their $100 camp deposit at checkout.

Returning Camp InTouch users can download the Camp InTouch mobile app, Campanion, and use the app to register for overnight summer camp on their mobile devices.

Download the Campanion app for iOS
Download the Campanion app for Android

New Camp InTouch users must contact registration at registration@girlscoutsww.org if they wish to register using Campanion, as you must have an existing Camp InTouch account to log in to the Campanion app.

Check out the Overnight Camps page on our website to learn more about registering for camp, how to create your Camp InTouch account, how to use the Campanion app, and more.

Why does my camper’s grade matter during registration?
It is important that our system reflects your camper’s correct school grade, as our camp programs are based off the grade your camper will attend in the upcoming fall 2025 school year. If this information is incorrect at registration, your camper may be enrolled in the wrong grade program. We cannot guarantee your camper will be able to keep their spot if their grade needs to be changed after you have completed registration.

How can I review what I registered my camper for?
We encourage all our camp families to review the “Camper Information” section of their Camp InTouch account immediately after registration to confirm their camper’s enrollment and grade. After successfully registering, you should also receive an email confirmation from the camp registration team which will include a summary of your camper’s enrollments and next steps to prepare for summer camp.

In the “Financial Management” section of your Camp InTouch account, you will be able to view and print your statement, which includes your current balance and enrollment details.

What if I notice an error after I have completed registration?
If you see information that needs to be updated or changed after you have completed registration or if you enrolled your camper in the wrong program, you can contact our camp registration team directly through the “Camper Information” page and submit a request to change your camper’s information or enrollment. You may also email your change request to the camp registration team at registration@girlscoutsww.org. Caregivers are not able to update their camper’s personal information or enrollment on their own and must reach out to the camp registration team to update this information.

Please note that if there is an error with your camper’s enrollment due to incorrect information provided, we may not be able to accommodate your camper in their desired camp program due to availability. Requests for changes to camper’s enrollment or personal information is processed in the order in which they are received.

I successfully registered my camper. Now what?

Download the Campanion App:

Download the new Campanion app on your mobile device and log in with your Camp InTouch information to have on-the-go access to important camp information, send your camper a message, receive text alerts about camp, and notifications when a photo of your camper is posted at camp! Don’t forget to agree to Campanion app notifications while installing Campanion for the first time.

Download the Campanion app for iOS
Download the Campanion app for Android

Review Camp Details:

After you have completed registration, the “Forms and Documents” section of your Camp InTouch account will populate related forms and information packets specific to your camper. Scroll to “Documents for Your Family” section to view your Camp Details Packet PDF, which contains information on how to send your camper mail, what to pack, as well as pick-up and drop-off procedures.

Complete Your Camper Forms:

You will also need to access the “Forms and Documents” section of your Camp InTouch account to complete your camper’s required camp forms, such as the Health Form, the Share your Camper Form, the Authorized Grown Ups Form, and more. Complete your forms on the go through the Campanion app. If you do not have internet access, you may call 1(800) 541-9852 to arrange paper camper forms to be sent to you.

Review Your Balance/Make a Payment:

View your balance or make a payment any time through the “Financial Management” section of your Camp InTouch account. You will begin receiving regular payment notices via email until your full balance is paid, or until Thursday, May 15, 2025. After that date, any accounts with balances are subject to have their registrations cancelled due to non-payment and are not eligible for a refund. Camp registration will always attempt to reach caregivers multiple times through phone and email before processing a cancellation due to non-payment.

Where do I find check-in times, packing lists, and general information about camp?
You can find your camper’s essential information forms through the “Forms and Documents” section of your Camp InTouch account or through the “Forms and Documents Section of the Campanion app. Here, you’ll find the packing list, check-in and out procedures, and other helpful information in the Camp Details Packet PDF.

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Payments, Cancellations, and Waitlists

How do I request financial assistance for my camper?
Girl Scouts supports every member, regardless of their financial situation. Get pre-approved for financial assistance by submitting a 2025 Girl Scouts of Western Washington Financial Assistance Request form.

Once you have been approved for financial assistance, you must request your camp grant by indicating on your camper application during camp registration that your camper will be utilizing financial assistance for their summer camp.

If you have already completed your camper application (registration) and have not yet been approved for financial assistance or submitted your request for a camp grant, you may do so by contacting our customer care team at 1-(800) 541-9852 or by emailing customercare@girlscoutsww.org. Our customer care team will assist by submitting your financial assistance application or submitting your camp grant request for you.

Once your camp grant request is received, it will be reviewed by the financial assistance team and if approved, your camp grant will automatically be applied towards your camper’s balance.

Please note that your $100 camp deposit is not covered by your camp grant and must be paid during camp registration. Deposits are non-refundable and non-transferable. The maximum award for a camp grant is $950. Any remaining balance after the camp grant is applied must be paid by Thursday, May 15, 2025, to avoid cancellation due to non-payment.

If your camper is wait-listed and you plan on utilizing financial assistance for camp, we recommend completing the process to get pre-approved for financial assistance as soon as possible to ensure your financial assistance is ready to go when your camper’s wait-listed spot opens. If a spot opens for your camper and your financial assistance has not been approved, you may be unable to complete enrollment as your financial assistance needs to be pre-approved at least three weeks from the start of your camper’s session.

Why am I paying a deposit?
Paying a deposit will reserve your camper’s registration and spot in their program; however, your camp balance is due in full by Thursday, May 15, 2025. You can pay your deposit online at the time of registration with a credit card, e-check, or Key2Prepaid Cookie Dough Rewards card.

All deposits are non-refundable and non-transferrable. A $100 deposit is required for each session your camper registers for. If you cancel a session and want to sign up for another one, you will be charged a $25 session change fee that will be added to your camp balance to retain your deposit.

Why is my camper on a waitlist? How do they move off the waitlist?
Spots fill very quickly for camp, and we always recommend registering early with your $100 deposit to secure a spot for your camper. If your camper’s desired program and session are full, you may be forced to join a waitlist for your camper’s spot. There is no fee to join a waitlist and you will not need to pay a deposit. However, the Camp InTouch system does require you to save your future payment information to successfully add your camper to a waitlist.

If a space becomes available, the camp registration team will notify you via email and phone to gain consent to enroll your camper and run your saved payment information on file for your camper’s $100 deposit. You will also be able to update your payment information, if necessary.

If a spot becomes available for your waitlisted camper after the camp payment deadline (Thursday, May 15, 2025), you will be required to pay the full amount of the camp when the camp registration team contacts you about your camper’s open spot.

Caregivers will have 24 hours to respond to the camp registration team to confirm enrollment for their camper. If you do not respond within 24 hours of being contacted by the camp registration team, the open spot will be given to the next camper on the waitlist and your camper will be removed from the waitlist. If you decline the waitlisted spot, your camper will be removed from the waitlist.

Please note that you cannot be waitlisted and enrolled in two different programs during the same session. You can be wait-listed for a session and enroll in a program any other week.

If your camper is waitlisted and you plan on utilizing financial assistance for camp, we recommend completing the process to get pre-approved for financial assistance as soon as possible to ensure your financial assistance is ready to go when your camper’s waitlisted spot opens. If a spot opens for your camper and your financial assistance has not been approved, you may be unable to complete enrollment as your financial assistance needs to be pre-approved at least three weeks from the start of your camper’s session.

To remove your camper from a waitlist, please send a written request to registration@girlscoutsww.org or send your request through the “Camper Information” section of your Camp InTouch account.

Final Payment Due Date
Your $100 deposit per program is all that is required to register your camper up until Thursday, May 15, 2025. If you have an outstanding balance on your camp account or have yet to complete the process to get pre-approved for financial assistance, you will begin to receive regular email notifications until your balance is paid.

Girl Scouts of Western Washington does not offer auto-pay for overnight summer camp. After you pay your deposit during registration, all additional payment must be submitted manually through the Financial Management section of your Camp Intouch account or over the phone with a member of our customer care team by calling 1(800) 541-9852.

Your final camp payment is due by Thursday, May 15, 2025. After that date, any accounts with balances are subject to have their registrations cancelled due to non-payment and are not eligible for a refund.

Cancellations and Refunds

Cancellation Request: All camp registration changes or cancellations must be submitted in writing. To receive a refund (excluding the $100 non-refundable and non-transferable deposit for camp and/or transportation fees), your request must be received at least four weeks before the start of your camp session.

Please send your cancellation request to the camp registrar at registration@girlscoutsww.org or sumbit it through the "Camper Information" section of your Camp InTouch account. Be sure to include your camper’s name, camp session, dates, and the reason for cancellation. Requests are processed in the order they are received, and you will receive an email confirmation once your request has been completed.

Cancelled camp spots cannot be gifted or transferred to other campers. All cancelled camp spots will be filled from the waitlist or opened to the public for enrollment if there is no waitlist.

Refunds: Your written cancellation request must be received at least four weeks prior to the first day of your camper's session to be eligible for a refund, minus the $100 non-refundable and non-transferable deposit. Please note that refund requests for camp or bus transportation must be submitted in writing by August 21, 2025. Requests received on or after August 22, 2025, will not be processed.

Cancellation Request Per Medical/Family Emergency: If you need to cancel your camper's registration and request a refund due to a medical/family emergency less than four weeks before the session starts, follow the standard cancellation request steps and include a physician’s note in your submission to the camp registrar. Refunds for these situations are granted at the camp director’s discretion. However, the $100 deposit remains non-refundable and non-transferable. The physician’s note must be submitted by August 21, 2025, to receive a refund, minus the non-refundable deposit.

Request to Change Sessions/Programs: To change your camper's session dates or program, first register for the new session/program through your Camp InTouch account or through the Campanion app. Then, sumbit a cancellation request for the sessiony you no longer want by emailing registration@girlscoutsww.org or by using the "Camper Information" section in your Camp InTouch account. Campers may change their session dates or switch programs once at no charge if space is available. Any additional changes will incur a $25 session change fee.

Cancel a Waitlisted Session: Please send an email with your camper's name, camp, session, and enrollment dates to the camp registrar at registration@girlscoutsww.org or send your request directly through the "Camper Information" section of your Camp InTouch account. You will receive a confirmation email once the cancellation has been processed. Please note, deposits are not required to join a waitlist, so there will be no need to issue a refund.

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All About Your Camper

Does my camper need to be a Girl Scout?
Yes! A 2024–2025 Girl Scout Membership ($50) is required to attend summer camp for insurance and liability purposes. Troop participation, however, is not a requirement to attend camp. If your camper registers for camp and is missing their 2024–2025 Girl Scout Membership, a member of our camp registration team will contact you with steps to purchase a membership for your camper. You can also purchase or renew your camper’s 2024–2025 Girl Scout Membership any time through our website.

If your camper has a membership with another Girl Scout council, please send an email to the camp registration team at registration@girlscoutsww.org with your camper’s name and council name so that we can reach out and verify your camper’s membership. Once your camper’s membership is verified, you will receive a confirmation email.

How do I know if my camper is ready for camp?
Making the choice to attend camp for the first time can be scary for both campers and caregivers. There are some great ways to ease into the camp experience. You can try a shorter session or come to camp together at Family Camp. Visit camp during our Camp St. Albans and Camp Robbinswold open house events and have all your questions answered. Check out the American Camp Association's website for some helpful tips in deciding if your camper is ready for camp.

Will my camper bunk with the buddies they signed up with?
Campers must register individually for summer camp. Campers may indicate one buddy to be placed with them in the same cabin at camp. Buddy requests will be honored where possible if both campers name each other as buddies when registering. We have found that placing more than two requested campers together tends to impact group dynamics and our emphasis on making new friends. Therefore, we will not be able to accommodate groups. If you need to change buddies or list a buddy after your registration has been completed, log back into your Camp InTouch profile and make that change. Please be advised that buddies cannot be guaranteed.

Can I see the cabin my camper will stay in?
The best time to see camp is during an open house event where you can get a tour and meet camp staff. View our 2025 open house schedule on our website!

What if my camper starts missing home?
Our staff are extensively trained in strategies to support campers who are missing home. If the usual tricks are not working, a camp director will call the caregivers listed on the emergency contact form and ask for advice.

Can my camper drive themselves, siblings, or friends to camp?
Girl Scouts of Western Washington requires all minors (17 and under) to be dropped off and picked up at camp by an adult. Campers are not permitted to drive themselves, siblings, or friends to and from camp. Parking spots at our camps are limited and your camper’s safety is our first priority. Interns may drive themselves but must complete an Intern Release Form located in the Forms and Documents section of your Camp InTouch account or through the Campanion app to do so.

How do I use Campanion or Camp InTouch to communicate with my camper during camp?

View Photos of Your Camper During Camp: Our camp staff post photos of campers throughout the week that are available to view through the Photos section of your Camp InTouch account or Campanion app. Campanion users have the benefit of receiving push notifications on their mobile device any time a photo is posted of their camper or when important camp updates or news are posted to Campanion.

Please note that programs that travel off camp property may not be represented. These photos can be purchased as a digital file, or you may order prints, post-cards, or gifts! This service is provided by Camp InTouch; however, a percentage of proceeds is donated to the Girl Scouts of Western Washington summer camp financial assistance fund.

Send One-Way Emails to Your Camper: Send emails to your camper right from your mobile device using the Campanion app or from your browser using Camp InTouch. Each email costs one Camp Stamp, which can be purchased in increments of ten for $1 each. You can also attach games and pictures to your email for additional Camp Stamps. Campanion users have the benefit of receiving push notifications on their mobile device any time a photo is posted of their camper or when important camp updates or news are posted to Campanion.

Email Your Camper from Your Camp InTouch Account or Campanion:
(There is a $10 minimum to use this service)

Log in to your Camp InTouch account
Select “Credit Card for Camp Stamps & Photos” to add your credit card for this purchase.
The credit card used/stored for camp registration will not be saved here. You will need to add it again in this section to complete your purchase. Once your card is added, you will be prompted to purchase Camp Stamps. Stamps are $1 each with a minimum purchase of $10. Each email costs one camp stamp. You can attach games and pictures to your email for additional stamps.
If using Camp InTouch through a browser, navigate back to your Camp InTouch homepage and select “Email.” Follow the prompts to send an email to your camper.
If using Campanion, after purchasing Camp Stamps through Camp InTouch in a browser, open the Campanion app on your mobile device and navigate to the “Letters” section. Next, click the “Edit” button to begin drafting your email to your camper. Click “Send Your Letter” to send your one-way email to your camper.
Please note your camper will not be able to reply to this email. Emails are delivered to campers daily.

Summer Email Address: You now have the option to purchase a temporary email address for your camper, allowing you to email them directly without logging in to your Camp InTouch account or the Campanion app. This service is $9.99 per camper for the whole summer with the charge of one stamp per email that will be automatically deducted from your Camp Stamp balance upon sending your email.

Purchase a Summer Email Address to Email Your Camper from Anywhere:

Log in to your Camp InTouch account
Select “Credit Card for Camp Stamps & Photos” to add your credit card for this purchase.
The credit card used/stored for camp registration will not be saved here. You will need to add it again in this section to complete your purchase. Once your card is added, you will be prompted to purchase Camp Stamps. Stamps are $1 each with a minimum purchase of $10.
Navigate back to your Camp InTouch homepage and select “Email.”
Select “Summer Address” and follow the prompts to receive your camper’s temporary Summer Address and charge your card on file the $9.99 fee.

Please note your camper will not be able to reply to this email. Emails are delivered to campers daily. Each email will also deplete a Camp Stamp from your balance.

eNews: Every week our media specialist will upload short eNews stories to Camp InTouch.

Guest Accounts: Create a guest account for anyone (grandparents, friends, etc.) who you wish to have access to photos, one-way emails, or eNews. You can have as many guest accounts as needed. See your Camp InTouch profile for details.

Can I talk to or visit my camper while they are at camp?
We do not allow visits and highly discourage phone calls from caregivers during the week as it disrupts the campers’ schedule and often simply makes them miss home. While we cannot allow campers to have cell phones, a camp staff representative will call the emergency numbers listed on registration forms in the event a camper gets sick or is severely homesick.

You can send your camper a letter or care package to the camp mailing address or bring pre-written letters and packages with you on check-in day for staff to pass out throughout the week. Your camper is encouraged to write letters home during their stay at camp and outgoing mail is delivered to the U.S. Post Office daily.

What if my camper has food allergies or dietary restrictions?
If your camper has dietary restrictions or accommodations needed during their camp experience, please be sure to note this on your camper’s Health History Form located under the “Forms and Documents” section of your Camp InTouch account or through the Campanion app. Our Special Diets Coordinator will review these forms prior to your camper’s visit to ensure we are prepared for any accommodation that needs to be made. If you have any concerns, please email the camp director to discuss the meal plans. We may need you to bring a few key items for your camper if they require very specialized foods. When you arrive at camp you may also meet with our Special Diets Coordinator to discuss meal plans. This helps the camper also meet our Special Diets Coordinator, so they know who to look for when making specific meals for your camper. We also can accommodate vegan, low fodmap, kosher, and vegetarian diets. Not all our kitchens are peanut-free, but we are peanut aware.

What if my camper is a fussy eater?
We strive to make mealtimes at camp a positive experience for all campers. We understand that a new environment and new foods may be hard for some campers. Each meal at camp is served family style so campers can select from the main options available during that meal. Campers also have the option of a PB&J* sandwich at each meal. (*Please note Girl Scouts of Western Washington use a peanut butter alternative at all our overnight camp programs that is tree nut and peanut free).

Can I pick up my camper later than the pick-up time?
Staff are busy wrapping up the session and need to begin preparation for the next campers coming in as well as get some well-deserved time off, so it is particularly important your camper is picked up at the specified time.

My camper takes medication, how is it handled at camp?
All medications, including over the counter medications, are securely stored in the health facility, and distributed by the Healthcare Director or other trained camp staff. During check-in, please have all medications unpacked and in their original container to turn in to the Healthcare Director. If your camper takes the bus to camp, check-in occurs at the bus stop, and you will need all medications ready. All medication must be in its original container and prescription medications must have the prescription in the camper’s name. All medication, including over the counter medication, vitamins, topical creams and Our Healthcare Director dispense medication per physician orders. If your camper has a rescue inhaler, epi-pen, or other rescue medication, they will be carried by the counselors in their first aid kit.

What if my camper gets sick or injured?
Every camp staff member is certified in First Aid and CPR to deal with the many small injuries such as splinters and bug bites that occur at camp. Each camp also has trained medical staff and health facilities to deal with more serious illness and injuries. Any time a camper spends more than a short stay in the health facility or is seen by a physician, a call will be made to caregivers for further advice and directions.

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Day and Overnight Campsite Reservations

Do I have to be a Girl Scout to rent a site?
Non-Girl Scouts can still rent our sites at the non-member price rate. Please contact our site reservation team directly for pricing at customercare@girlscoutsww.org

What spaces can I reserve at camp, and how much do they cost?

Outdoor Units: Cabins that do not have electricity and are more exposed to outside elements.
Indoor Units: Buildings that are completely covered, have electricity, and are not exposed to outside elements.
Primitive Units: A tent spot, fire ring, cook shelter, and a pit toilet but no structure to sleep in that you do not provide.
Hourly Activity Areas: Areas for specialized activities such as boating, swimming, archery, climbing wall, and ropes course.
Day Activity Areas: Picnic and program shelters that are not part of a sleeping unit. These areas also include lodges and kitchens.

Please use the Site Reservation Pricing Guide or email customercare@girlscoutsww.org to see units and pricing for each camp.

Can I reserve a site for day use?
Yes, you can. Units are available for day use from 10:00 AM to 6:00 PM. You can use the same procedures as you would for overnight site reservations.

Is there a limit to how many people can join my party?
Each unit has a day and overnight participant capacity. Please refer to the site guides for more information.

What can I do at camp?
Camp St. Albans, Camp River Ranch, Camp Robbinswold, Camp Towhee, Camp Evergreen, and Camp Lyle McLeod have wonderful hiking trails you are welcome to explore. A fire ring will be available at each unit to build a campfire and roast a marshmallow or two. These activities are available with any reservation. Camp Towhee offers a base camp for groups going to Mt. Baker National Forest located just 35 miles from camp. Camp Robbinswold is located just 20 miles up the road from Olympic National Park. Camp Lyle McLeod is located six miles from Tahuya State Forest.

Please visit each camp property page for full activity details.

What will be available for us to use at camp?
There will be a shelter, a firepit with firewood, picnic table(s), and a bathroom or pit toilet with toilet paper. We will also provide soap and/or hand sanitizer, a broom, dustpan, rake, and shovel. There is access to drinkable running water at all camp units. There will be propane stoves, basic pots and pans, and kitchen supplies available.

Indoor Units have more amenities, like refrigeration, electrical stoves, and indoor plumbing. Please consult the site guides for more information and refer to our suggested packing list for guidance.
All program areas, including swimming, archery, and boating, will be closed unless you are participating in a scheduled program. If you have a program-certified individual in your group, you can reserve a program area in which they are certified. If you do not have a certified individual, we can assist you with locating someone. If you are renting at Camp River Ranch, you can also book a certified staff member for an additional cost.

Where should I park?
Upon arrival, you will be able to drive up and unload at most units. One vehicle might be left at the unit while all other vehicles will need to be moved to the allocated parking lot. Please tell us in advance if you need assistance transporting items to units. Your site manager can give you specific instructions when you check in.

Where do I find check-in times, packing list, and general information about camp?
Your confirmation packet includes check-in information, packing lists, and additional details about the camp that you will need for your stay. You will be emailed a confirmation packet 30 days in advance and again five days in advance of your reservation.

What if a member of my party gets sick or injured?
We suggest bringing a first aid kit with medications and supplies for everyone in your group. Your camp confirmation packet lists the closest emergency facilities. If you call 911, please notify the property manager so they can assist with access to the camp.

What should we bring?
Your confirmation packet includes all the details of your reservation, including packing lists. Please always check the weather before coming to camp, and pack accordingly.

If you plan to do any outdoor cooking, you will need to bring all supplies for preparing food and cleaning up. You will find tables with benches in each unit, but you may wish to bring your comfortable camp chair or a picnic blanket for lounging, reading, napping, and taking in the scenery. Additional things to pack include face masks, sunblock, insect repellent, a refillable water bottle, and a first aid kit with a thermometer.

Can we have a campfire?
Yes; if there are no fire bans in place limiting recreational fires, campfires are allowed in the designated fire pits, and firewood will be provided. We do not provide charcoal, fire starters, kindling, matches, or lighters. In addition to firewood, we provide an axe, metal water bucket, shovel, rake, and grate top for cooking. Your confirmation packet will include current fire ban information.

Can we bring and consume alcohol?
Adults may not consume, possess, or be under the influence of alcohol, illegal drugs/substances, or prescription or over-the-counter medications which impair performance or judgment while on Girl Scout property.

What are the cabins like?
Cabins vary greatly—everything from a fully enclosed building with running water and electricity, to open-air cabins, and even covered wagons and yurts! All outdoor units have nearby toilets and a covered area for activities and outdoor cooking. Unit prices are set per amenities available. Some of our units have heat, indoor kitchens, electricity, and indoor fireplaces. Some are outdoor units with a cook shelter. To see full details, amenities, and prices for each unit, please review our site guides.

What happens at camp if it is raining?
Many activities at camp can still be done in the rain. If any weather, including heavy rain, lightning, or heat, causes an unsuitable environment for scheduled activities, those activities will either be canceled or, if possible, rescheduled during your time at camp.

What happens if severe or dangerous weather is expected? How will I be notified of camp closures?
If the weather forecast causes concern for safety, the campsite manager will notify the site reservation team of any unit or property closures. The property reservation manager will then notify the reservation lead and reschedule as applicable. Reservation holders will be contacted 48 hours in advance when possible.

Who are the campers? toggle arrow

We serve over 1,000 participants in our camp programs each summer in grades 2–12. Our campers include everyone who identifies with the Girl Scout experience, which includes cisgender girls, gender-expansive youth, transgender youth, non-binary youth, gender nonconforming youth, genderqueer youth, and any girl-identifying human. Our staff community is a reflection of the campers we serve!

What are the dates of employment? toggle arrow

Staff start the second or third week of June (dependent on position) and end the third week of August. Exact start/end dates are available on Paylocity.

What does the overall summer work schedule look like? toggle arrow

Employment begins with 2–3 weeks of paid staff training. Each camp offers seven sessions / weeks of campers, with sessions starting on Sunday afternoons and ending Friday afternoons. At the end of the summer, two days are allotted for “post-camp” in which we clean camp and have an end-of-season staff party.

What do daily breaks and weekend breaks look like? toggle arrow

Daily Breaks: You will receive two hours off for each full work day, Monday–Thursday. During that time, you are free from activities with campers and may do your laundry (free for staff), connect with family, or nap.

Weekend Breaks: Staff typically finish up on Fridays around 6:00 PM and start up again on Sunday mornings. Multi-week programs may have their weekend breaks scheduled at a different time than other staff to ensure campers have adequate supervision.

On time off, staff are free to stay at camp and use the staff lounge (equipped with a full kitchen, showers, and WiFi), do laundry (free for staff), head into town, or go home as long as they relax and use their time wisely.

I can’t work the entire summer, can I still work at camp? toggle arrow

We strive to be flexible as we understand that life continues outside of work. We do ask for as much notice as possible when it comes to requesting time off so that we may have adequate time to help find coverage for your absence.

We do have a preference that staff are able to work the entire season but understand that this may not be possible. We will work with applicants on their availability as it relates to the position they have applied to. Please indicate your availability during the interview process. If more time off needs to be requested following the interview, please bring it to the attention of the Camp Director as soon as possible.

Please note that time off is unpaid. Staff are provided with three paid sick days for the season as needed.

What are the living arrangements like? toggle arrow

Unit Counselors and Program Specialists: Staff live in separate cabins or rooms within hearing distance of campers. You will be responsible for supervising your camper group, but will have a separate living space with adults only. Staff will move cabins and their gear weekly based on their unit assignments.

Administrative Staff and Kitchen Staff: Staff live in cabins in central camp with one to four roommates.

Cabins: Camp is rustic! Cabins range from platform tents to open-air cabins. The majority of cabins have no electricity. Cabins have twin-sized bed frames with mattresses and bathrooms nearby with running water and non-flush toilets (latrines). Flush toilets and showers are available at camp near the dining hall and in the staff lounge.

Are meals provided? toggle arrow

Staff will be provided the same meals and snacks that campers are provided, as well as a lunch before campers arrive on each check-in day. Meals are kid and adult friendly.
Our kitchen is able to accommodate most dietary restrictions and/or food allergies (gluten free, vegetarian, vegan, dairy free, etc.).
On days off, kitchen staff may have leftovers set aside for staff to access but expect to provide your own meals during those times. You will have access to a fully functional kitchen shared amongst other staff. For those without their own cars, we provide transportation to town weekly for staff to shop at the grocery store and stock up.

Am I able to use my cell phone at camp? toggle arrow

We have an unplugged environment at camp for our campers. Staff cell phones are to be kept away on silent in backpacks when you are working, available only for emergencies. Phones may be used on your break in our staff lounge, which has Wifi access.

What does a typical day look like? toggle arrow

A typical day’s schedule is jam packed so campers get the most out of their experience. A lot happens! Here is a sample day:

7:00 Camper wake-up

7:45 Flag Ceremony

8:00 Breakfast

9:00 Morning Activities

12:30 Lunch

1:30 Me Time (rest hour)

2:30 Afternoon Activities

5:45 Flag Ceremony

6:00 Dinner

7:00 All Camp Activity

9:00 In cabins getting ready for bedtime

What does it feel like to work at camp? toggle arrow

We like to be realistic about what’s it like to work at camp. It is a hard job that can be physically and emotionally demanding—you’re on your feet and looking after the needs of children all day. You have limited time off, a lack of privacy in living quarters, and work with others for six days straight

That being said, working at camp can be an extremely rewarding job! Many staff members return year after year to create special memories and make lasting impressions for our campers. You learn amazing skills you can take to any future jobs, and make the best of friends. Staff tend to get out of camp what they put into it—so if you lean into the experience, you’ll find community and make an impact.

Employer Matching FAQ toggle arrow

Employer Gift Matching FAQ

Q: Who is eligible for gift matching? Do I have to be a Girl Scout?
A: Anyone employed by a company participating with a gift matching program is eligible! You don't have to be a Girl Scout, have a child who is a Girl Scout, or be in any way affiliated with Girl Scouts. Even retirees of some companies also qualify for this benefit. Reach out to your Human Resources department to find out if that includes you!

Q: What companies offer gift matching?
A: Use the Double the Donation search tool on our website to search from a list of companies with gift matching programs that include time matching. If you don't see your company, don't despair! Many companies began their gift matching programs because of employee interest. Let yours know how they can support you and your values by encouraging them to offer gift matching. We'd love for more people to have this excellent opportunity!

Q: Can I use my spouse's gift matching program?
A: If a monetary donation is made from a joint account with an employee eligible for gift matching, then yes, it qualifies for that company's program! Unfortunately, volunteer time matching must be performed by the eligible employee for matching consideration.

Q: What contributions are eligible for employer gift matching?
A: Any donation or gift of volunteered time to Girl Scouts of Western Washington is eligible. And you don't have to choose between them! Even if you both volunteer and donate, all your generous contributions are eligible up to whatever gift matching limit your company might have in place. Donations of stock may even be eligible for employer gift matching. If you're interested in donating stock to Girl Scouts of Western Washington, please email us.

Q: Is my method of volunteering eligible for gift matching?
A: Yes! Any time volunteered on behalf of Girl Scouts is eligible for gift matching. Whether you're a troop leader, co-leader, cookie manager, chaperone, guest speaker, special expert, mentor, coach, event volunteer, or just participating for adult coverage, your time can be submitted for matching consideration. Even behind-the-scenes support counts (i.e. treasurer, event planning, attending a volunteer learning event, workshop, and more)!

Q: How do I make a matched gift?
A: Most employers provide online forms that take about 3 minutes to fill out. Just access your internal employee portal and follow the steps! You'll be asked to enter the name of the nonprofit organization (Girl Scouts of Western Washington), whether you're submitting time or money, and how much or how many hours you're submitting for matching. It's an easy process and a simple way to double your impact!

Q: How soon do I need to submit a gift for matching?
A: You should submit your gift within a year of giving. Some people choose to submit the sum of their yearly donations and volunteer hours, and some people submit on a monthly basis. Check with your Human Resources department to decide the schedule that's best for you and your employer.

Q: What do matching funds support?
A: Employer matching funds designated to Girl Scouts of Western Washington help provide every Girl Scout with the opportunity to participate in Girl Scouts. These funds support our financial assistance, camp operations, and exciting hands-on programs throughout western Washington. Employer matching contributions help remove barriers and make Girl Scout programming more accessible. By participating in gift matching, you help to multiply that impact!

Q: Can I designate gift matching to support a specific troop, service unit, or volunteer-led camp?
A: Thank you so much for investing your time and money in your personal troop, service unit, or volunteer-led camp! Unfortunately, your monetary gifts to these programs are not tax-deductible and therefore ineligible for gift matching. Your time spent volunteering with these programs can be submitted for gift matching, but the gift must be made to Girl Scouts of Western Washington and will benefit Girl Scouts across the council. These restrictions are due to IRS regulations on private benefit. Girl Scouts of Western Washington is a registered 501(c)3. As programmatic offerings of the Girl Scouts of Western Washington, troops, service units, and volunteer-led camps are not eligible for 501(c)3 status. We applaud your passion and encourage you to still consider gift matching to extend access to excellent programs like the ones you cherish to Girl Scouts across the council!

For further information:

According to IRS regulations, gift-matching and time-matching funds may not be used to support a specific troop or Service Unit (SU), or Volunteer Led Camp, as this is considered a private benefit.(IRS: 4221-PC: Compliance Guide for 501(c) Charities, 'What Activities May Jeopardize a Public Charity's Tax-Exempt Status?' 'Private Benefit and lnurement - A public charity is prohibited from allowing more than an insubstantial accrual of private benefit to individuals or organizations. This restriction is to ensure that a tax-exempt organization serves a public interest, not a private one. If a private benefit is more than incidental, it could jeopardize the organization's tax-exempt status.' Additional information may be found at IRS.gov, in IRS Publication 557, p. 50 (2nd column, near the bottom of the page), or by calling the IRS at (877) 829-5500 and asking to speak with the Tax Law group.

Thank you for your interest in employer gift matching. Above all, thank you for all you do to support Girl Scouts of Western Washington!

Who can become a volunteer? (Are men allowed to be volunteers?) toggle arrow

Adults of all genders and over the age of 18 may volunteer with Girl Scouts upon completion of a background check and registration as a member of Girl Scouts. Our safety standards require a minimum of two non-related adults, including one female, to supervise a group of Girl Scouts. Larger groups of Girl Scouts require additional volunteers as per the adult-to-girl ratio chart.

Does Girl Scouts run background checks on their volunteers? toggle arrow

Yes. Protecting the youth members in our care is a top priority, and background checks are an important part of our risk management practices. At Girl Scouts, background checks are performed by Sterling Volunteers, an independent, third-party agency.

Volunteers with the following accountabilities require a background check:

Volunteer has access to council leased or rented facilities
Volunteer has access to youth or other volunteer records
Volunteer has access to Girl Scouts of Western Washington IT databases or systems
Volunteer is driving Girl Scouts
Volunteer is working directly with Girl Scouts
Volunteer is supervising overnight experiences with youth
Volunteer is traveling with Girl Scouts or volunteers
Volunteer is handling money or product
Volunteer is fundraising or collecting Girl Scouts of Western Washington donations
Volunteer is responsible for community or media correspondence

When selecting a volunteer role, if a background check is required and the member does not have an active background check on file or it will soon expire, they will receive an e-mail prompting them to complete this step before they are placed into the position.

Anyone in a volunteer role on a troop roster has completed this step. If you have any questions about Girl Scouts of Western Washington's policy and/or the background check process, please contact us.

How can I complete my background check? toggle arrow

To complete a volunteer background check, you will first need to register as a new volunteer.

Can I rent equipment and reserve spaces to hold meetings and activities? toggle arrow

Yes! We offer spaces for Girl Scouts and volunteers to use for troop meetings and activities, as well as a variety of borrowable equipment. These resources are available at no cost to members! Learn more on our Meeting Spaces and Equipment Depot webpage.

Is membership required to volunteer? toggle arrow

Girl Scout membership is required to volunteer if any one or more of the following criteria are met:

Volunteer has access to member records, Girl Scout IT databases, or Girl Scout systems

Volunteer is driving unrelated youth members

Volunteer is working directly with youth and acting as a supervising adult to meet the activity’s required safety ratio

Volunteer is supervising an overnight experience with youth present

Volunteer is traveling with youth or volunteers

Volunteer is handling money, fundraising, or engaging in product programs in a role other than a caregiver to a specific Girl Scout

In all instances when an adult volunteer is participating in an event, outing, or other activity with Girl Scouts and they are not only acting as supervision for their own child, a criminal background check (CBC) is required. 

Why isn’t my username working? toggle arrow

Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact our council’s customer care team.

Why aren’t I getting the password reset emails? toggle arrow

The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact our council’s customer care team to verify that your username/email address is correct.

How do I reset my password when I no longer have access to the email address associated with my account? toggle arrow

Our council’s customer care team can easily change your username/email address without requiring you to recreate your account.

Why can’t I see my family when I log in? toggle arrow

There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact our council’s customer care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact our council’s customer care team to merge the two accounts into one.

Why can’t I see my troop(s) when I log in? toggle arrow

There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with our council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Please contact our council’s customer care team for additional support.

Volunteer Toolkit FAQs toggle arrow

Volunteer Toolkit FAQs

If you're new to the Volunteer Toolkit (VTK), you probably have some questions. We've put together a list of frequently asked questions to help you get started. Don't see what you're looking for? Contact our customer care team at customercare@girlscoutsww.org or 1(800) 541-9852 with additional questions.

What is the VTK?
The Volunteer Toolkit (VTK) was designed to support troop leaders and IRM caregivers in planning and delivering Girl Scout programming. It consolidates resources into one digital tool to help customize year plans, meeting agendas, and troop management.

Who has access to the VTK?

Troop Leaders and Co-leaders: Full editing permissions
Treasurers: Some editing in Finance Tab for Annual Troop Finance Report
Troop Caregivers: Can view troop created Year Plan; no editing capabilities
IRM Caregivers: Full editing permissions
Troop Product Managers: Access to the My Troop tab.

If you're having trouble accessing your assigned VTK functions, please contact our customer care team.

Can I add programs and/or activities from the Girl Scouts of Western Washington events calendar to my VTK year plan?
Yes! However, adding an event to your VTK Year Plan doesn’t mean you have registered for it. You can only register for events through your MyGS Account. Visit our event calendar to view all upcoming events, programs, and learning opportunities.

Can VTK users view program content for grade levels besides their own?
Yes. VTK users can access digital program content on the VTK for all age levels. Go to the “Explore” tab to preview content, or in the year plan, click "Add Meeting," and you'll be prompted to search categories.

Are my past year plans accessible?
Yes. Your previous year’s year plan is archived and viewable.

Can the VTK be used for someone who leads three different troops?
Yes! There is a drop-down option where you can toggle between troops.

What can troop caregivers view in the VTK?
If a troop has created a year plan, troop caregivers can log in to their MyGS account and view parts of the VTK, although they cannot make any changes. They can view the year plan, most of the meeting plans, and view and search for resources. Using the “Troop” tab, caregivers can view membership, but they cannot see other Girl Scouts' information. They can also view their Girl Scout's attendance and achievements if the troop leader is tracking it. Check out the VTK Caregiver User Guide for more information.

How do we involve Girl Scouts in planning their year while using the VTK?
Leaders will still be able to involve Girl Scouts in the decision-making process. Discuss and share all the options with your Girl Scouts. Most meeting plans have options to choose from in order to incorporate youth voices in the badge earning process.

How do I access the Participation Catalog? toggle arrow

You can visit our Girl Scout Join Page to access the Participation Catalog in myGS!

How do I know if a new Girl Scout joins my troop? toggle arrow

Great question! Our system generates automatic emails sent to Troop Leaders whenever a new member joins. However, we encourage all Troop Leaders to actively be checking their troop rosters through the Volunteer Toolkit. This is where you can see the most up-to-date roster for your troop.

How do I add a specific Girl Scout to my troop? toggle arrow

If you would like to invite a friend to join the troop, just have them visit our Girl Scout Join page. As long as there are open spots in your troop—and you’ve indicated that you’d like your troop to be displayed in the Participation Catalog—the new members will be able to locate the troop in the Participation Catalog and can then complete payment.

What information will be included in my troop's Participation Catalog listing? toggle arrow

The troop listing will include the following information:

Troop number
Troop grade level
Associated school
Number of available youth and volunteer spots
Day, frequency, and times your troop meets (exact dates and locations are not given)

What if I have an opening mid-year, or I need to make changes to my meeting information? toggle arrow

A troop can join the Participation Catalog at any time throughout the year! Just let us know your updated information by filling out the Update Your Troop Information form.

What can IRMs do? toggle arrow

IRMs can work on badges, participate in events, attend camp, travel, and sell cookies.
IRMs in grades 4–12 can earn highest awards that often help with college admission, scholarships, and job applications!
IRM guardians have access to the Volunteer Toolkit, where they can access badge and journey requirements, track progress, and make plans for what’s to be accomplished next!
Check out our Volunteer Toolkit User Guide for IRMs to learn more and get started!

Who can be an IRM? toggle arrow

Any youth in grades K–12 may become an IRM. This option is especially popular among youth active in extracurricular activities and sports as it allows more flexibility to participate within the allotted time they have.

How can I register to be an IRM? toggle arrow

Click here to see instructions on how to register.

Why participate as an IRM? toggle arrow

IRMs can enjoy building their own unique leadership experience at their own pace! Whether on the go or busy at home, there are so many opportunities to participate with Girl Scouts in your local community to Girl Guides from all over the world!

Can an IRM sell cookies? toggle arrow

YES! IRMs can sell cookies and have their portion of the proceeds added to a Cookie Dough Card. The Cookie Dough Card can be used to pay for supplies and merchandise at the Girl Scout Store, camp, events, programming, and membership year over year! The Cookie Program is a great way for IRMs to self-fund their own experience while developing entrepreneurial skills that will last a lifetime!

What support is available to IRMs? toggle arrow

Girl Scouts of Western Washington council is divided into geographic areas called service units. IRMs are assigned to their service unit based on their zip code when placed as an IRM. Becoming involved in the local service unit will provide IRM families a connection with local activities, council updates, and a connection with other IRMs.
Amazing volunteers and staff members are available within your service unit.
- Your service unit manager can assist in navigating all the incredible opportunities available and provide a connection to other Girl Scouts and troop leaders.
- Your volunteer support manager can provide ongoing support in addition to the local service unit.
- The customer care team can assist with any questions, either system or regarding the Girl Scout program.
If needed they will forward to the appropriate individual for help.
We have Facebook groups for each service unit in our council. In those groups, volunteers and staff post about upcoming events and programming.

Frequently Asked Questions

Membership

New Troop Leader FAQs

Troop Disbanding Process FAQs

Troop Disbanding Process

Volunteer-Led Banking FAQ

General Questions (not account-specific)

KeyBank Account FAQs

Other Bank Accounts (Non-KeyBank) FAQs

More Banking Best Practices

Membership Registration

New Members

Current Members

Council Service Fee FAQs

Financial Assistance

General Information

Grants

Processing

Reimbursement

Mix and Match Grants (Up to Three)

Uniform Grant

Type: Mix-and-match activity grant (limit one per youth, per year)

Service Unit (SU) Grant

Volunteer-led (Vol-led) Grant

Girl Scouts of Western Washington Events Grant

Membership Grant

Girl Scouts of Western Washington Overnight or Day Camp (Staff-led)

Type: Camp Grant (limit: 1 per youth, per year)

Annual Meeting

2026 Annual Meeting Q&A

Girl Scout Experience Box

General

Social Justice

Diversity, Equity, Inclusion, Racial Justice, and Belonging

LGBTQ+ FAQs

Frequently Asked Questions

Product Program

Crowded Program Credits FAQ

Camp

Overnight Camp Policies and FAQ

Learn About Camp

Payments, Cancellations, and Waitlists

All About Your Camper

Campsite Reservation FAQs

Day and Overnight Campsite Reservations

Camp St. Albans and Camp Robbinswold Staff FAQs

Philanthropy

Employer Gift Matching FAQ

Volunteering

Renewal

Volunteer Toolkit (VTK)

Volunteer Toolkit FAQs

Update Your Troop Information

Individually Registered Members (IRMs)