Engaging Girl Scouts and Families

Creating the kind of environment in which youth are unafraid to try new things and to be who they want to be starts with you. By meeting your Girl Scouts where they are, you’ll help them develop the leadership skills they’ll use now and as they grow.

Engaging Girl Scouts

Understanding Healthy Development in Youth toggle arrow

It sounds simple, but just being attentive to what youth are experiencing as they mature is a big help to them—and to you, as you guide and mentor them!

You’ll experience different joys and challenges with each Girl Scout level, but here are some guidelines for meeting youth’s needs and abilities at different grade levels; you’ll also find these listed in the adult guide of each leadership Journey.

Girl Scout Daisies

At the Girl Scout Daisy level (kindergarten and first grade), youth:	This means:
Have loads of energy and need to run, walk, and play outside.	They’ll enjoy going on nature walks and outdoor scavenger hunts.
Are great builders and budding artists, though they are still developing their fine motor skills.	Encouraging them to express themselves and their creativity by making things with their hands. They may need assistance holding scissors, cutting in a straight line, and so on.
Love to move and dance.	They might especially enjoy marching like a penguin, dancing like a dolphin, or acting out how they might care for animals in the jungle.
Are concrete thinkers and focused on the here and now.	Showing instead of telling, for example, about how animals are cared for. Plan visits to animal shelters, farms, or zoos; meet care providers; or make a creative bird feeder.
Are only beginning to learn about basic number concepts, time, and money.	You’ll want to take opportunities to count out supplies together—and, perhaps, the legs on a caterpillar!
Are just beginning to write and spell, and they don’t always have the words for what they’re thinking or feeling.	That having them draw a picture of something they are trying to communicate is easier and more meaningful for them.
Know how to follow simple directions and respond well to recognition for doing so.	Being specific and offering only one direction at a time. Acknowledge when they have followed directions well to increase their motivation to listen and follow again.

Girl Scout Brownies

At the Girl Scout Brownie level (second and third grade), youth:	This means:
Have lots of energy and need to run, walk, and play outside.	Taking your session activities outside whenever possible.
Are social and enjoy working in groups.	Allowing them to team up in small or large groups for art projects and performances.
Want to help others and appreciate being given individual responsibilities for a task.	Letting them lead, direct, and help out in activities whenever possible. Allow them as a group to make decisions about individual roles and responsibilities.
Are concrete thinkers and focused on the here and now.	Doing more than just reading to them about the Brownie Elf’s adventures. Ask them questions to gauge their understanding and allow them to role play their own pretend visit to a new country.
Need clear directions and structure and like knowing what to expect.	Offering only one direction at a time. Also, have them create the schedule and flow of your get-togethers and share those at the start.
Are becoming comfortable with basic number concepts, time, money, and distance.	Offering support only when needed. Allow them to set schedules for meetings or performances, count out money for a trip, and so on.
Are continuing to develop their fine motor skills and can tie shoes, use basic tools, begin to sew, and the like.	Encouraging them to express themselves and their creativity by making things with their hands. They may need some assistance, however, holding scissors, threading needles, and so on.
Love to act in plays, create music, and dance.	They might like to create a play about welcoming a new classmate to their school or to tell a story through dance or creative movement.
Know how to follow rules, listen well, and appreciate the recognition of a job done well.	Acknowledging when they have listened or followed the directions well, which will increase their motivation to listen and follow again!

Girl Scout Juniors

At the Girl Scout Junior level (fourth and fifth grades), youth:	This means:
Want to make decisions and express their opinions.	Whenever possible, allowing them to make decisions and express their opinions through guided discussion and active reflection activities. Also, have them set rules for listening to others’ opinions and offering assistance in decision making.
Are social and enjoy doing things in groups.	Allowing them to team up in small or large groups for art projects, performances, and written activities.
Are aware of expectations and sensitive to the judgments of others.	Although it’s okay to have expectations, the expectation is not perfection! Share your own mistakes and what you learned from them, and be sure to create an environment where they can be comfortable sharing theirs.
Are concerned about equity and fairness.	Not shying away from discussing why rules are in place and having them develop their own rules for their group.
Are beginning to think abstractly and critically and are capable of flexible thought. Juniors can consider more than one perspective as well as the feelings and attitudes of another.	Asking them to explain why they made a decision, to share their visions of their roles in the future, and to challenge their own and others’ perspectives.
Have strong fine and gross motor skills and coordination.	Engaging them in moving their minds and their bodies. Allow them to express themselves through the written word, choreography, and so on.
Love to act in plays, create music, and dance.	They might like to tell a story through playwriting, playing an instrument, or choreographing a dance.
May be starting puberty, which means some may be beginning breast development, skin changes, and weight changes. Some may also be getting their periods.	Being sensitive to their changing bodies, possible discomfort over these changes, and their desire for more information. Create an environment that acknowledges and celebrates this transition as healthy and normal for them.

Girl Scout Cadettes

At the Girl Scout Cadette level (sixth, seventh, and eighth grades), youth:	This means:
Are going through puberty, including possible changes in their skin, body shape, and weight. Some will also be starting their menstrual cycles and may have occasional shifts in mood.	Being sensitive to the many changes Cadettes are undergoing and acknowledging that these changes are as normal as growing taller! They need time to adapt to their changing bodies, and their feelings about their bodies may not keep up. Reinforce that, as with everything else, people go through puberty in different ways and at different times.
Are starting to spend more time in peer groups than with their families and are very concerned about friends and relationships with others their age.	That they will enjoy teaming up in small or large groups for art projects, performances, and written activities as well as tackling relationship issues through both artistic endeavors and Take Action projects.
Can be very self-conscious—wanting to be like everyone else but fearing they are unique in their thoughts and feelings.	Encouraging them to share, but only when they are ready. At this age, they may be more comfortable sharing a piece of artwork or a fictional story than their own words. Throughout the activities, highlight and discuss differences as positive, interesting, and beautiful.
Are beginning to navigate their increasing independence and expectations from adults at school and at home.	Trusting them to plan and make key decisions and allowing them to experience “fun failure,” which is learning from trying something new and making mistakes.

Girl Scout Seniors

At the Girl Scout Senior level (ninth and tenth grades), youth:	This means:
Are beginning to clarify their own values, consider alternative points of view on controversial issues, and see multiple aspects of a situation.	Asking them to explain the reasoning behind their decisions. Engage them in role-play and performances, where others can watch and offer alternative solutions.
Have strong problem-solving and critical thinking skills and are able to plan and reflect on their own learning experiences.	They are more than able to go beyond community service to develop projects that will create sustainable solutions in their communities. Be sure to have them plan and follow up on these experiences through written and discussion-based reflective activities.
Spend more time in peer groups than with their families and are very concerned about friends and relationships with others their age.	That they will enjoy teaming up in small or large groups for art projects, performances, and written activities. They’ll also want to tackle relationship issues through both artistic endeavors and Take Action projects. Alter the makeup of groups with each activity so that they interact with those they might not usually pair up with.
Frequently enjoy expressing their individuality.	Encouraging them to express their individuality in their dress, creative expression, and thinking. Remind them frequently that there isn’t just one way to look, feel, think, or act. Assist them in coming up with new ways of expressing their individuality.
Feel they have lots of responsibilities and pressures—from home, school, peers, work, and other sources.	Acknowledging their pressures and sharing how stress can limit health, creativity, and productivity. Help them release stress through creative expression, movement, and more traditional stress-reduction techniques.
Are continuing to navigate their increasing independence and expectations from adults at school and at home.	Trusting them to plan and make key decisions and allowing them to experience “fun failure,” which is learning from trying something new and making mistakes.

Girl Scout Ambassadors

At the Girl Scout Ambassador level (eleventh and twelfth grades), youth:	This means:
Can see the complexity of situations and controversial issues—they understand that problems often have no clear solution and that varying points of view may each have merit.	Inviting them to develop stories as a group and then individually create endings that they later discuss and share.
Have strong problem-solving and critical thinking skills and can adapt logical thinking to real-life situations. Ambassadors recognize and incorporate practical limitations to solutions.	They are more than able to go beyond community service to develop projects that will create sustainable solutions in their communities. Be sure to have them plan and follow up on these experiences through written and discussion-based reflective activities.
Spend more time with peers than with their families and are very concerned about friends and relationships with others their age.	They will enjoy teaming up in small or large groups for art projects, performances, and written activities. They’ll also want to tackle relationship issues through artistic endeavors and Take Action projects. Alter the makeup of groups with each activity so that they interact with those they might not usually pair up with.
Frequently enjoy expressing their individuality.	Encouraging them to express their individuality in their dress, creative expression, and thinking. Remind them frequently that there isn’t just one way to look, feel, think, or act. Assist them in coming up with new ways of expressing their individuality.
Feel they have lots of responsibilities and pressures—from home, school, peers, work, and other sources.	Acknowledging their pressures and sharing how stress can limit health, creativity, and productivity. Help them release stress through creative expression, movement, and more traditional stress-reduction techniques.
Are continuing to navigate their increasing independence and expectations from adults—at school and at home—and are looking to their futures.	Trusting them to plan and make key decisions and allowing them to experience “fun failure,” which is learning from trying something new and making mistakes.

Recognize and Support Each Girl Scout toggle arrow

You're a role model and a mentor to your Girl Scouts. Since you play an important role in their lives, they need to know that you consider each of them an important person too. They can weather a poor meeting place or an activity that flops, but they cannot endure being ignored or rejected.

Give a shout-out when you see them trying their best, not just when they’ve had a clear success.
Emphasize the positive qualities that make each of them worthy and unique.
Be generous with praise and stingy with rebuke.
Help them find ways to show acceptance of and support for one another.

Promote Fairness toggle arrow

Girls Scouts are sensitive to injustice. They forgive mistakes if they are sure you are trying to be fair. They look for fairness in how responsibilities are shared, in handling of disagreements, and in your responses to performance and accomplishment.

When possible, ask them what they think is fair before decisions are made.
Explain your reasoning and show why you did something.
Be willing to apologize if needed.

Try to see that responsibilities as well as the chances for feeling important are equally divided.
Help them explore and decide for themselves the fair ways of solving problems, carrying out activities, and responding to behavior and accomplishments.

Build Trust toggle arrow

Girl Scouts need your belief in them and your support when they try new things. You’ll also need to show them that you won’t betray their confidence.

Show them you trust them to think for themselves and use their own judgment.

Encourage them to make the important decisions in the group.
Give them assistance in correcting their own mistakes.
Support them in trusting one another—let them see firsthand how trust can be built, lost, regained, and strengthened.

Inspire Open Communication toggle arrow

Girl Scouts want someone who will listen to what they think, feel, and want to do. They like having someone they can talk to about the important things happening in their lives.

Listen to them. Respond with words and actions.
Speak your mind openly when you are happy or concerned about something, and encourage them to do the same.
Leave the door open for them to seek advice, share ideas and feelings, and propose plans or improvements.
Help them see how open communication can result in action, discovery, better understanding of self and others, and a more comfortable climate for fun and accomplishment.

Managing Conflict toggle arrow

Conflicts and disagreements are an inevitable part of life, but if handled constructively, they show Girl Scouts that they can overcome their differences, exercise diplomacy, and improve their communication and relationships. Respecting others and being a sibling to every Girl Scout means that shouting, verbal abuse, or physical confrontations are never warranted and cannot be tolerated in the Girl Scout environment.

When a conflict arises between Girl Scouts or a youth member and an adult volunteer, get those involved to sit down together and talk calmly in a nonjudgmental manner, keeping in mind that each party may need some time—a few days or a week—to calm down before being able to do this. Talking in this way might feel uncomfortable and difficult now, but it lays the groundwork for working well together in the future. Whatever you do, do not spread your complaint around to others—that won’t help the situation and only causes embarrassment and anger.

You’ll also find conflict resolution activities in some of the Journeys, such as the Amaze Journey for Cadettes or the Mission Sisterhood Journey for Seniors.

If a conflict persists, be sure you explain the matter to your volunteer support team. If the supervisor cannot resolve the issues satisfactorily (or if the problem involves the supervisor), the issue can be taken to the next level of supervision and, ultimately, to your council if you need extra help.

Communicating Effectively with Girl Scouts of Any Age toggle arrow

Make sure your words and intentions create connection with them. Keep in mind how important the following attitudes are.

Listen. Listening to them, as opposed to telling them what to think, feel, or do (no “you should”) is the first step in building a trusting relationship and helping them take ownership of their Girl Scout experience.

Be Honest. If you’re not comfortable with a topic or activity, it’s OK to say so. No one expects you to be an expert on every topic. Ask for alternatives or seek out volunteers with the required expertise. Owning up to mistakes—and apologizing for them—goes a long way with Girl Scouts.

Be Open to Real Issues. Outside of Girl Scouts, youth may be dealing with issues like relationships, peer pressure, school, money, drugs, and other serious topics. When you don’t know, listen. Also seek help from your council if you need assistance or more information than you currently have.

Show Respect. Girl Scouts often say that their best experiences were the ones where adults treated them as equal partners. Being spoken to as young adults reinforces that their opinions matter and that they deserve respect.

Offer Options. Girl Scouts’ needs and interests change, and being flexible shows them that you respect them and their busy lives. Be ready with age-appropriate guidance and parameters no matter what the Girl Scouts choose to do.

Stay Current. Show your Girl Scouts that you’re interested in their world by asking them about the TV shows and movies they like; the books, magazines, or blogs they read; the social media influencers they follow; and the music they listen to.

Remember LUTE: Listen, Understand, Tolerate, and Empathize. Try using the LUTE method to thoughtfully respond when a Girl Scout is upset, angry, or confused.

Listen. Hear them out, ask for details, and reflect back what you hear; try “What happened next?” or “What did they say?”

Understand. Show that you understand where they're coming from with comments such as, “So what I hear you saying is…” or “I understand why you’re unhappy,” or “Your feelings are hurt; mine would be, too.”

Tolerate. You can tolerate the feelings that they just can’t handle right now on their own. Let them know that you’re there to listen and accept how they're feeling about the situation. Say something like: “Try talking to me about it. I’ll listen," or “I know you’re mad—talking it out helps,” or “I can handle it—say whatever you want to.”

Empathize. Let them know you can imagine feeling what they're feeling with comments such as, “I’m sure that really hurts” or “I can imagine how painful this is for you.”

Addressing the Needs of Older Girl Scouts toggle arrow

Let these simple tips guide you when working with teenage Girl Scouts:

Think of yourself as a “guide on the side”—a partner, a coach, or a mentor, not a “leader.”

Ask them what rules they need for safety and what group agreements they need to be a good team. When Girl Scouts take the lead in establishing group rules, they’re more likely to stick to them.
Understand that they need time to talk, unwind, and have fun together.
Ask what they think and what they want to do.
Encourage them to speak their minds.
Provide structure, but don’t micromanage.

Give everyone a voice in the group—understanding that “speaking up” may look different for each of them. For some, it might mean sharing their ideas in front of the entire group; for others, it could mean submitting a written response or contributing as part of a group.
Treat them like partners.
Don’t repeat what’s said in the group to anyone outside of it (unless necessary for their safety). See “Report Concerns” below to understand the guard rails.

When Sensitive Topics Come Up toggle arrow

It’s an amazing feeling when your Girl Scouts put their trust in you—and when they do, they may come to you with some of the issues they are facing such as bullying, peer pressure, dating, athletic and academic performance, and more. Some of these issues may be considered sensitive by families who may have opinions or input about how, and whether, Girl Scouts should cover these topics with their youth members.

Girl Scouts welcomes and serves youth and families from a wide spectrum of faiths and cultures. When they wish to participate in discussions or activities that could be considered sensitive—even for some—put the topic on hold until you have spoken with the caregivers and received guidance from your council.

When Girl Scout activities involve sensitive issues, your role is that of a caring adult volunteer who can help them acquire skills and knowledge in a supportive atmosphere, not someone who advocates a particular position.

Girl Scouts of the USA does not take a position or develop materials on issues relating to human sexuality, birth control, or abortion. We feel our role is to help youth develop self-confidence and good decision-making skills that will help them make wise choices in all areas of their lives. We believe caregivers, along with schools and faith communities, are the primary sources of information on these topics.

Caregivers make all decisions regarding their youth's participation in Girl Scout program that may be of a sensitive nature. As a volunteer leader, you must get written caregiver permission for any locally planned program offering that could be considered sensitive. Included on the permission form should be the topic of the activity, any specific content that might create controversy, and any action steps Girl Scouts will take when the activity is complete. Be sure to have a form for each Girl Scout and keep the forms on hand in case a problem arises. For activities not sponsored by Girl Scouts, find out in advance (from organizers or other volunteers who may be familiar with the content) what will be presented, and follow your council’s guidelines for obtaining written permission.

Report Concerns toggle arrow

There may be times when you worry about the health and well-being of Girl Scouts in your group. Alcohol, drugs, sex, bullying, abuse, depression, and eating disorders are some of the issues they may encounter. You are on the frontlines of their lives, which places you in a unique position to identify a situation in which they may need help. If you believe a Girl Scout is at risk of hurting themself or others, your role is to promptly bring that information to their caregiver or the council so they can get the expert assistance they need. Your concern about their well-being and safety is taken seriously, and your council will guide you in addressing these concerns.

Here are a few signs that could indicate they need expert help:

Marked changes in behavior or personality (for example, unusual moodiness, aggressiveness, or sensitivity).
Declining academic performance and/or inability to concentrate.
Withdrawal from school, family activities, or friendships.
Fatigue, apathy, or loss of interest in previously enjoyed activities.
Sleep disturbances.
Increased secretiveness.
Deterioration in appearance and personal hygiene.
Eating extremes, unexplained weight loss, distorted body image.
Tendency toward perfectionism.
Giving away prized possessions; preoccupation with the subject of death.
Unexplained injuries such as bruises, burns, or fractures.
Avoidance of eye contact or physical contact.
Excessive fearfulness or distrust of adults.
Abusive behavior toward other children, especially younger ones.

Engaging Families

You want your Girl Scouts to have fun, be inspired, take risks, and learn about themselves and the world—that’s why you’re a Girl Scout troop leader or troop volunteer! Caregivers want the same thing, but getting families to pitch in and play an active role in the troop while also enhancing the experience for their Girl Scouts and themselves can be tricky for many volunteers. It doesn’t have to be this way.

Kick the Year Off Right by Engaging Caregivers

When families step up and play an active part in troop life, your troop can shine its brightest! Plus, Girl Scouts feel a special sense of pride when their families take part and show interest in the things they are doing.

What Is a Caregiver Meeting? toggle arrow

It’s the first meeting you have to start each troop year—whether you are a new or returning troop, it’s valuable for all troops.

Why Hold a Meeting? Kicking off each year with a caregiver meeting sets the troop up for success. Outlining clear expectations, building a team, and engaging caregivers in the Girl Scout experience is a great way to start off on the right foot. When caregivers are involved, leaders have support, the troop has a plan, and your Girl Scout troop members benefit! The meeting helps:

Families understand what Girl Scouting can do for their Girl Scout.
Families and leaders identify ways they will work as a team to support the troop.
Families and leaders agree about what the troop pays for and what families pay for individually.
You fill key troop positions—you never know which caregier will make an awesome assistant leader or troop cookie manager.

Families know how the troop will communicate things like upcoming events or schedule changes.
Families learn about uniforms, books, and other important basics.

For even more tips on working with troop families, check out Girl Scouts’ Tips for Troop Leaders hub.

How to Keep Caregivers Engaged toggle arrow

Make the Ask(s). The main reason people don’t take action is because they were never asked to in the first place. That’s why hearing one out of three Girl Scout caregivers say no one had communicated expectations around involvement with their Girl Scout's troop is so troubling. Caregivers may have many talents, but they’re certainly not mind readers. If you’re nervous about getting turned down, don’t be. Sure, a few caregivers might be unable to lend a hand, but the helpers you do get will be worth their weight in gold. And just because someone wasn’t available a month or two ago doesn’t mean they won’t be free to help now. Loop back, follow up, and ask again!

Make Sense of “Why.” Explain that not only does the whole troop benefit with extra help from caregivers, but also that youth feel a special sense of pride in seeing their own family member step up and take a leadership role. Getting involved can strengthen the caregiver/youth bond and is a meaningful way to show Girl Scouts that they are a priority in their caregivers’ lives.

Make It Quick and Easy. Everybody’s got a full plate these days, so instead of starting conversations with a list of tasks or responsibilities that caregivers could take on (which can be intimidating), ask how much time each week they might be able to dedicate to the troop, then go from there. For instance, if a troop caregivers has 15 minutes each week to spare, they could organize and manage the calendar for troop snacks and carpools. If another caregiver has one to two hours, they could assist with leading the troop through a specific badge on a topic they’re already comfortable with.

Make Family Part of the Formula. While Girl Scout programming is always focused on the Girl Scouts themselves, it’s important and helpful to open up a few events to their families throughout the year. Inviting the whole crew to celebrate their accomplishments in Girl Scouting—whether at a holiday open house, a bridging ceremony, or a fun “reverse meeting” where Girl Scouts take the role of leaders and guide the adults, including caregivers, through an activity—will help caregivers better understand the value of Girl Scouts, and they’ll be more likely to invest their time and talents to the troop.

That said, there’s no need to wait for a special event to engage families in their Girl Scouts' life. Keep communication lines open throughout the year—whether it’s through your troop’s social media page, personal emails, or in-person chats—to keep caregivers in the loop on what their Girl Scouts are doing and learning during each meeting and encourage them to let their Girl Scouts “be the experts” at home, explaining or teaching the new skills they’ve learned. You can get everyone in on the fun and keep Girl Scouts strong at home by sharing the family badge guides on the Volunteer Toolkit with caregivers.

Browse Other Sections of the Volunteer Essentials Digital Guide

About Girl Scouts

Everything you need to know about how Girl Scouting works.

Troop Finances

Your one-stop shop for help managing troop banking and all money-earning activities.

Troop Management

Tips and tricks for helping your troop run smoothly keeping your troop info up-to-date.

Safety

Keep Girl Scouts safe in every activity they enjoy with these guidelines.

Product Program

Help your Girl Scouts build their cookie businesses and entrepreneur skills.

Volunteer Essentials

Return to the Volunteer Essentials digital guide homepage.